Assistant Front Office Manager

Job Description

• Oversee daily front office operations to ensure seamless guest experiences and uphold service excellence standards.
• Manage front desk staff scheduling, training, and performance evaluations to foster a motivated and efficient team.
• Act as the primary point of contact for guest inquiries and complaints, implementing solutions to enhance satisfaction.
• Collaborate with housekeeping and maintenance teams to ensure timely room readiness and address guest concerns promptly.
• Prepare daily reports on front office operations and guest feedback, presenting insights to senior management for continuous improvement.
• Utilize property management systems to track reservations, check-ins, and check-outs, ensuring data accuracy and security.

Desired Candidate Profile

• Strong technical skills in property management systems and office software, ensuring efficient operations.
• Excellent communication and interpersonal skills, enabling effective collaboration with team members and guests alike.
• Fluent in English, with proficiency in additional languages preferred to cater to diverse guest demographics.
• Strong problem-solving abilities, allowing for quick and effective resolution of guest issues.
• Detail-oriented mindset to ensure accuracy in reservations, billing, and reporting.
• Positive attitude and a proactive approach to challenges, fostering a welcoming atmosphere for both guests and staff.

Employment Type: Full Time

Company Industry: Hotels, Hospitality

Department / Functional Area: Secretary, Front Office, Personal Assistant (PA)

Keywords: Customer Service, Reception Manager, Front Desk Coordinator, Guest Relations, Training And Development, Team Management