Assistant Food and Beverage Manager - Marriott Al Forsan

Marriott Hotel Al Forsan Abu Dhabi; Abu Dhabi; On-site; AED 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated individual to oversee food and beverage operations, ensuring exceptional guest satisfaction and employee engagement. This role emphasizes creating a motivating environment where teamwork and continuous improvement thrive. The ideal candidate will possess strong customer service skills and a passion for hospitality, driving the team to exceed expectations. Join a diverse workforce committed to inclusivity and excellence in service, and help build lasting relationships with guests while achieving financial goals.

Qualifications

• 3 years experience in food and beverage or culinary operations.
• 1 year experience with a 2-year degree in related field.

Responsibilities

• Oversees food and beverage operations ensuring guest satisfaction.
• Motivates staff and responds to employee and guest concerns.

Skills

Customer Service

Teamwork

Coaching Skills

Problem Solving

Education

High School Diploma or GED

2-year Degree in Food Service Management or related

Job description

JOB SUMMARY

Position responsible for assigned food and beverage / culinary operations. Oversees guest and employee satisfaction, maintaining standards and meeting or exceeding financial goals.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 3 years experience in the food and beverage, culinary, or related professional area.
• 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the food and beverage, culinary, or related professional area.

CORE WORK ACTIVITIES

Assisting in Food and Beverage Operations

• Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.
• Provides excellent customer service to all employees.
• Responds quickly and proactively to employee's concerns.
• Uses coaching skills throughout the property.
• Demonstrates self-confidence, energy, and enthusiasm.
• Motivates and encourages staff to solve guest and employee related concerns.

Ensuring Exceptional Customer Service

• Provides excellent customer service.
• Responds quickly and proactively to guest's concerns.
• Understands the brand's service culture.
• Sets service expectations for all guests internally and externally.
• Takes ownership of a guest complaint/problem until it is resolved or it has been addressed by the appropriate manager or employee.
• Follows up to ensure complaints have been addressed to the guest's satisfaction.
• Develops a relationship with all guests to build repeated clientele internally and externally.

Additional Responsibilities as Assigned

• Complies with all corporate accounting procedures.
• Assists GM as needed with annual Quality audit.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.