Assistant Facilities Manager - Technical (Abu Dhabi)

Excellerate; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading facilities management company in the United Arab Emirates is seeking a Facilities Coordinator to manage all aspects of facilities services. Responsibilities include ensuring compliance with Health and Safety standards, overseeing maintenance tasks, managing budgets, and fostering strong communication with clients and suppliers. The ideal candidate has at least 5 years of relevant experience and technical background in facilities management.

Qualifications

• 5+ years in a customer service, hospitality, or facilities management role.
• Must have a technical background in delivering technical services.
• Strong communication skills, both oral and written.

Responsibilities

• Ensure compliance with Health and Safety standards.
• Oversee repair and maintenance work assignments.
• Prepare financial reports and manage site costs.

Skills

Customer Service

Technical Services

Team Management

Communication Skills

Education

5+ years in Facilities Management/Supervisory Role

Technical Background

Tools

PPM FMP software systems

Microsoft Office

Job description

Job Purpose:

The Facilities Coordinator is responsible for the delivery of facilities management services on a site.
Ensuring compliance and adherence to Health and Safety, environmental, company procedures, related general legislation, and client requirements.
This role is also required to ensure the adherence to the budgetary costs and customer service standards

Key Tasks:

OPERATIONS:
• Soft Services: Ensures the fabric of the building(s) both externally and internally is maintained and serviced to a high standard, in accordance with the contract and agreed budgets.
• Technical Services: Oversee repair and maintenance work assignments performed by technicians, vendors and contractors performing building maintenance, landscaping and janitorial work.
• Record Keeping: Responsible for the compilation and maintenance of all required management information/records relating to the client. This includes asset register, emergency plans and all other related records and management reports.
• Reporting: Prepares management reports according to the schedule agreed with the client and assists the Regional Manager with ad hoc reporting and data requests.
• Governance: Oversees the achievement of key performance indicators (KPIs) for the site. Taking remedial action as applicable to ensure the required standards are maintained, and improved where possible, across the portfolio / building.
• Procurement: Liaises with procurement department to ensure compilation of external contracts and ensure that all procurement needs are carried out in line with Company policy
• Supplier Management: Oversees third party contracts, ensuring the correct standard of service is provided in accordance with the agreed contract.
• Innovation: Considers opportunities for service improvements and efficiencies, cost savings or commercial gains for the client

FINANCE:
• Responsible for all financial costs and controls for site.
• Able to prepare financial reports to the customer and senior team with an understanding of P&L
• Manages on site costs, monthly forecasts and variance reporting.
• Operational understanding of financial processes including end to end P2P process.
• Able to use relevant CBRE Excellerate and client finance systems.
• Appropriately manages PO life cycles e.g. accruals, closure.
• Works with Strategic Sourcing Manager(s) in procurement activities, ensuring best practice, competitive pricing, development of strategic supplier relationships and proactive delivery of services.
• Team management experience, responsible for team members, normally on site.

HEALTH AND SAFETY:
• Understanding and knowledge of health and safety legislation in local region and environmental protection requirements.

COMMERCIAL AWARENESS:
• Is commercially aware and has sound knowledge of the client needs and environment in which it operates.
• Good working knowledge of Microsoft Office packages and IT literate.

PEOPLE:
• To manage and develop the site teams through effective training and development and annual appraisals to ensure the teams deliver their objectives.
• Strong supervisory skills and influencing ability.
• Strong communication skills and able to converse confidently with staff, customers and suppliers at all levels.
• Strong team player with a passionate customer service focus.

EXPERIENCE AND QUALIFICATIONS• Experience of 5 plus years in a Customer Service, Hospitality and or Facilities Management/Supervisory role or related service environment
• Technical background and/or experience in delivering technical services is a must.
• Background in delivering technical services and/or facilities management services in production facilities will be advantageous
• Strong communication skills (oral and written).
• Experience in contract management
• PC literate i.e. Microsoft systems, experience with PPM FMP software systems such as CAFM.
• Strong commercial understanding - P&L/Budget responsibility