Assistant Events Business Center Manager

Sheraton Grand Hotel, Dubai; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A premier hotel in Dubai is seeking an EBC Assistant Manager to join their Sales team. This role involves responding to Group and Event inquiries, managing revenue streams, and collaborating closely with both corporate and leisure sales teams. Candidates should possess a Bachelor's degree and at least three years of hotel operational experience, demonstrating a commitment to exceptional guest service and teamwork.

Qualifications

• Minimum of 3 years of operational experience in a hotel setting.
• Excellent communication and listening skills.
• Ability to multitask and work under deadlines in high-pressure situations.

Responsibilities

• Respond to Group and Event inquiries to maximize revenue.
• Manage and convert all business, including contracting.
• Compile contracts for all group and event-related business.

Skills

Communication

Multitasking

Customer Service

Teamwork

Detail-oriented

Education

Bachelor’s degree

Tools

Opera

MI LEADS

Job description

POSITION PURPOSE

Working within the Sales team, this position is responsible for responding to all Group and Event inquiries to maximize revenue and utilization of meeting space, ensuring, at a minimum, the delivery of budgeted revenues. The EBC Assistant Manager will manage and convert all business, including contracting, and oversee group room and function diary inventory.

ESSENTIAL FUNCTIONS

• Ensure correct application of the Group Enquiry Form procedure. Respond to clients within the timeline defined by their expectations (standard response time is within 24 hours).
• Develop proficiency in Opera and other Marriott systems to monitor and evaluate availability.
• Identify operational limitations and sell only what can be effectively managed operationally.
• Set traces for every enquiry within 24 hours and complete daily trace reports.
• Compile contracts for all group and event-related business for authorized hotel signatories.
• Collaborate closely with the Corporate Sales Team to action inquiries and convert business.
• Use MI LEADS actively to generate referrals, aiming to meet and exceed targets.
• Understand and utilize MI LEADS program thoroughly.
• Coordinate with the finance department to prepare and review invoices for groups and events.
• Monitor and update external lead channels such as OneSource/SFA, MI LEADS, and C-vents regularly.
• Attend daily event briefings to provide accurate booking and inquiry updates.
• Participate in weekly 'Business On the Books' meetings chaired by the Account Director – Groups & Events.
• Update tentative business blocks weekly and provide precise updates for revenue forecasting.
• Maintain timely updates in Opera on bookings within 30/60/90 days to assist in forecasting.
• Manage time effectively to complete all daily tasks.
• Participate in departmental and Marriott training courses as required.
• Conduct site inspections systematically, adhering to department standards.
• Be aware of the importance of body language in communication.
• Participate in special projects as directed by the Account Director.
• Manage the Events generic email inbox promptly.
• Develop and execute weekly, monthly, and quarterly sales action plans in coordination with the Director of Sales & Marketing.
• Maintain knowledge of target markets, competition, and customer base.
• Work closely with the Corporate and Leisure sales teams to generate leads from local corporate accounts.
• Perform weekly system reviews and audits to ensure business blocks are current and documented.
• Share daily activity reports and weekly/monthly business status reports with the team and DOCM.

SPECIFIC JOB KNOWLEDGE, SKILLS, AND ABILITIES

• Minimum of 3 years of operational experience in a hotel setting.
• Ability to multitask and work under deadlines in high-pressure situations.
• Excellent communication and listening skills.

QUALIFICATION STANDARDS

We expect you to:

• Embrace the philosophy of guest and customer service.
• Possess a warm, friendly demeanor.
• Aim to satisfy and delight both internal and external customers.
• Be detail-oriented and hands-on.
• Be a team player with strong interpersonal skills.
• Potential to develop into a leadership role, motivating and developing yourself and others.
• Demonstrate self-confidence, energy, and enthusiasm.
• Maintain professional personal presentation, including grooming and conversational skills.
• Have knowledge of hotel computer systems and IT applications.
• Uphold ethical business practices.

EDUCATION

Bachelor’s degree required.

PHYSICAL CONDITION REQUIRED FOR YOUR ROLE

Ability to lift, stand during shifts, sit for extended periods, etc.