Assistant Director of Sales

voco; Dubai; On-site; AED 90,000 - 130,000; Full time

Job summary

A leading company in the hospitality sector is seeking an Assistant Director of Sales - Leisure & Mice to develop and implement effective sales strategies. This role involves maximizing revenue opportunities, managing a dedicated sales team, and enhancing customer relationships in order to achieve ambitious sales and room night goals. If you're experienced and ready to take charge, this is your chance to join a dynamic team in a vibrant market.

Qualifications

• Bachelor's degree / higher education qualification in marketing or related field.
• Four or more years of experience in a hospitality or hotel sales setting with direct supervisory experience.

Responsibilities

• Develop and implement strategies to meet sales and revenue goals.
• Identify business trends and marketing opportunities to improve performance.
• Manage relationships with internal and external stakeholders.

Skills

Sales Strategy Development

Market Analysis

Negotiation Skills

Team Management

Customer Relationship Management

Education

Bachelor's degree in Marketing or related field

Job description

Bachelor of Business Administration(Management)

Nationality

Any Nationality

Vacancy

1 Vacancy

Job Description

Your day to day

As Assistant Director of Sales - Leisure & Mice you ll develop and implement strategies to ensure revenue and room night sales goals are achieved, sales and marketing strategies are set, tactical plans are created and implemented, and results are monitored and achieved.

A little taste of your day-to-day

Every day is different, but you ll mostly be:

People

• Identify business trends and marketing opportunities that can improve hotel's performance.
• Work closely with each salesperson to identify opportunities and ways to maximize and exceed personal and team revenue goals.
• Understand the overall Dubai market, competitors strengths and weaknesses, economic trends, supply and demand and know how to sell against them.
• Know the business in the market including where and why clients book at competitor hotels.
• Monitor segment and team productivity and targets for Leisure and MICE
• Identify best opportunities for future business based on hotel needs.
• Actively sell all hotel services through outside sales calls, telemarketing, entertainment, sales trips, events and other channels.
• Use negotiating skills and creative selling abilities to close business for hotel and maximize revenue opportunities.
• Build and strengthen relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM Trips, sales trips, trade shows and others.
• Effectively manage and develop relationships with key internal and external stakeholders.
• Maintain a central and up to date file of all rates contracted, offers and promotions in place.
• Handle Familiarization trips, site inspections and entertainments as per department needs, Budget and Marketing Plan as requested by the Commercial Leader.
• Ensure complete Department training hours as per policy.
• Increase management's effectiveness by recruiting, selecting, orienting, training, coaching and counselling staff.
• Works closely with the Human Resources to execute the following Human Resources related tasks within department:
  - Performance appraisals
  - Coaching
  - Counselling
  - Discipline and grievance
  - Colleague relations
  - Compensation and benefits
• Lead the team through communicating values, strategies, and objectives via self-practice.
• Build a healthy work culture by exchanging information, taking opinions and participating in colleague activities.

Executive Duties

• Develop strategic plan by studying technological and financial opportunities, presenting assumptions and recommending objectives.
• Build company image by collaborating with customers, government, community and employees and by enforcing ethical business practices.
• Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, benchmarking state-of-the-art practices and participating in professional societies.
• Participate in the Hotel s Manager on Duty programme and perform regular weekday and/or weekend duty shifts as per the Hotel s operational requirements.
• Respond to audits to ensure continual improvement is achieved.

General Responsibilities

• Understand and strictly adhere to the Rules & Regulations established in the Colleagues Code of Conduct Policy and the Hotel s policy on Fire, Hygiene, Health and Safety.
• Promote efficiency, confidence, courtesy and an extremely high standard of social skills.
• Generally promote and ensure good inter-departmental relations.
• Display a pleasant manner and positive attitude at all times and to promote a good company image to guests and colleagues.
• Demonstrate pride in the workplace and personal appearance at all times when representing the hotel thus identifying a high level of commitment.

What we need from you

Bachelor s degree / higher education qualification / equivalent in marketing or related field, four or more years of experience in a hospitality or hotel sales and marketing setting with direct supervisory experience over a sales team. Strong knowledge of local businesses and business trends required.

How do I deliver this?

We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It s what connects every colleague in all IHG hotels.

Each IHG hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.

• True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests
• True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay
• True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs
• True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner

There s so much more to the job than we can capture here. It s simply about creating great experiences, doing the right thing and understanding people.

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