Assistant Director Of Front Office - German Speaking

Saadiyat Rotana Resort & Villas; Abu Dhabi; On-site; AED 120,000 - 180,000; Full time

Job summary

A leading hotel is looking for an Assistant Director of Front Office to manage the Front Office team, ensuring excellent customer service and operational efficiency. This role requires a degree in hospitality and at least three years of relevant experience. Ideal candidates will exhibit strong leadership, communication skills, and a customer-focused mindset.

Qualifications

• Degree in hospitality field required.
• At least three years of experience in Front Office, ideally in hotels.
• Fluency in English required.

Responsibilities

• Assist in leading the Front Office Department.
• Monitor Front Office staff for service quality.
• Prepare performance and budget reports.

Skills

Customer focus

Leadership

Communication

Problem-solving

Education

Bachelor of Business Administration

Tools

Opera software

Job description

Bachelor of Business Administration (Management)

Nationality: Any Nationality

Vacancy: 1 Vacancy

Job Description

We are currently seeking passionate and dynamic guest-focused Front Office professionals who pride themselves on delivering extraordinary levels of customer service and providing creative solutions to our guests.

As an Assistant Director of Front Office, you will assist the Director of Front Office in leading and managing all sections of the Front Office Department to ensure the highest standards of service. Your key responsibilities will include:

• Monitoring Front Office employees to ensure guests receive prompt, warm attention and personal recognition.
• Informing other operating departments, notably Housekeeping, of all Front Office matters that concern them.
• Establishing and maintaining effective employee relations.
• Assisting the Director of Front Office / Front Office Manager in employee-related matters such as appraising and consulting.
• Assisting in the preparation of statistical, performance, and forecast reports to facilitate annual budget and strategic plan preparation, and providing management with marketing information.
• Monitoring and controlling department costs on an ongoing basis to ensure performance against budget.

Skills, Education, Qualifications & Experience

You should ideally have a degree in the hospitality field with at least three years of previous experience in the Front Office Department within a hotel environment. Fluency in both written and spoken English, an immaculate personal presentation, and effective problem-solving skills are required. Knowledge of upselling and revenue maximization techniques, computer literacy, and familiarity with Opera software are highly regarded.

Knowledge & Competencies

The ideal candidate will be positive, proactive, outgoing, charismatic, and approachable. They should possess a high aptitude for customer care, strong leadership skills, and the ability to motivate and guide others. Developing and building relationships easily, along with the following additional competencies, is essential:

• Customer focus
• Leadership and team management
• Communication skills
• Problem-solving abilities

Company Industry

• Hotels
• Hospitality

Department / Functional Area

• Administration

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