Assistant Concierge Venue Manager

The First Group; Dubai; On-site; AED 48,000 - 72,000; Full time

Job summary

An established industry player in hospitality is seeking a dedicated Concierge Manager to oversee daily operations across their hotel properties. This role emphasizes exceptional guest service and revenue maximization through tours and excursions. You'll lead and train Concierge teams, ensuring high service standards while coordinating VIP treatment for guests and investors. With a focus on developing direct sales strategies, this position offers a unique opportunity to shape guest experiences in a vibrant tourism landscape. If you have a passion for hospitality and a knack for leadership, this role is perfect for you.

Qualifications

• 3+ years in Concierge or Guest Services, with supervisory experience preferred.
• Background in sales or upselling within hospitality is a plus.

Responsibilities

• Manage daily operations of the Concierge department across TFC hotel properties.
• Supervise Concierge teams and drive revenue through upselling of tours.

Skills

Guest Services

Leadership

Sales

Interpersonal Skills

English Fluency

Knowledge of Dubai's Tourism

Tools

MS Office

Hotel Management Systems

Job description

To assist in managing the daily operations of the Concierge department across all TFC hotel properties, ensuring exceptional guest service, maximization of revenue through tours and excursions, and seamless coordination with internal departments. The role also includes overseeing VIP treatment for investors and guests, supporting the development of direct sales strategies, and maintaining high service standards.

Key Responsibilities

• Manage daily operational and performance reports.
• Supervise and coordinate Concierge teams across all The First Collection (TFC) hotel locations.
• Develop and implement strategies to increase direct sales for tours and excursions.
• Drive revenue through proactive upselling of tours, experiences, and transportation services.
• Prepare and present monthly revenue production reports generated by the Concierge team.
• Train and guide Concierge team members on guest interaction, operational procedures, and service excellence.
• Establish and enforce procedures for VIP check-ins, tour bookings, and personalized guest experiences.
• Oversee logistics and coordination for guest tour bookings and transportation arrangements.
• Ensure TFG property owners and investors receive exclusive, high-priority services during their stay.
• Ensure Concierge team possesses in-depth knowledge of:
• TFG hotel offerings and investment opportunities
• F&B venues, including weekly themes, menus, and promotions
• Key Dubai attractions, activities, and cultural highlights
• Assist in promoting and enrolling guests in the upcoming TFG Hotels loyalty program.
• Be capable of covering the duties of any Concierge team member when required.

Desired Skill & Expertise

• Minimum 3 years of experience in Concierge, Guest Services, or a similar hospitality role
• Previous experience in a supervisory or team leadership position is preferred
• Background in sales or upselling within a hospitality setting is a plus
• Strong leadership and team coordination skills
• Exceptional guest service and interpersonal abilities
• Fluent in English (Arabic and other languages are a plus)
• Proficient in MS Office and hotel management systems
• Thorough knowledge of Dubai's tourism landscape, attractions, and culture