Assistant Boutique Manager

Van Cleef & Arpels; United Arab Emirates; On-site; AED 180,000 - 300,000; Full time

Job summary

Van Cleef & Arpels in the United Arab Emirates is seeking a high-impact store leader to oversee merchandising, financial management, and overall operations for a flagship location. You will supervise a diverse sales team, optimize front/back end processes, and drive performance through coaching and development programs.

The role requires a Master’s degree or equivalent, extensive experience in store operations, and a track record of meeting sales targets.

Qualifications

• Master's Degree or equivalent level and substantial general work experience are required.
• Experience planning and managing resources to deliver objectives as directed by senior managers.
• Proven track record in store operations and driving sales performance.

Responsibilities

• Oversee merchandising, financial management, and overall store performance to hit sales goals.
• Manage day-to-day operations for a large store with diverse product lines.
• Identify development needs and implement training to build capabilities.
• Provide coaching to enhance performance and potential across the team.
• Develop and communicate steps to resolve common customer issues.
• Create long-term schedules to meet business targets and coordinate across teams.
• Report on a large, diverse team’s performance and set clear objectives.
• Explain strategy and business plan to the team, aligning with company values.
• Configure product/service solutions and negotiate terms within rules.
• Prepare budget plans with guidance from senior colleagues.
• Define order processing to optimize customer experience.
• Set objectives for sales calls and tailor presentations to customer needs.
• Identify opportunities to grow customer accounts with additional products.
• Develop relationship plans for complex accounts with key decision-makers.
• Monitor health and safety KPIs and enforce policies.

Skills

Merchandising

Financial management

Team supervision

Budgeting

Coaching

Relationship management

HSE awareness

Education

Master's Degree or equivalent

Job description

YOUR MISSION: Oversee merchandising, financial management, sales staff supervision, and overall store management. HOW WILL YOU MAKE AN IMPACT

• Oversee the merchandising, financial management, and overall store management to achieve operational sales performance goals.
• Manage day-to-day operations of a medium to large store with a diverse product line, ensuring the front end, back end, and sales floor are optimized.
• Identify and address the individual development needs of the team using the organization's formal development framework. Plan and implement actions, including continuing professional development, to build professional capabilities.
• Provide informal training or coaching to others in the organization to enhance performance and fulfill personal potential.
• Develop and communicate messaging and next steps for commonly raised customer issues.
• Create medium- or long-term work schedules to achieve business goals, coordinating across multiple teams.
• Manage and report on the performance of a substantial, diverse team, setting appropriate performance objectives and holding individuals accountable. Take corrective action where necessary to ensure team and personal objectives are met.
• Communicate the actions needed to implement the function's strategy and business plan within the team, explaining the relationship to the broader organization's mission, vision, and values. Motivate team members to commit to these goals and achieve local business objectives.
• Configure complex product-and-services solutions and associated contractual terms to meet customer needs, presenting and negotiating agreements within predefined commercial parameters.
• Develop and deliver budget plans with guidance from senior colleagues.
• Define the order processing protocol to optimize the customer experience.
• Set clear objectives for each sales call, develop tailored presentations, gather and analyze relevant information, and gain agreement on customer requirements.
• Identify opportunities to grow the value of customer accounts through additional products/services.
• Develop and implement relationship management plans for complex potential customer accounts, building relationships with decision-makers and influencers to enable effective information flow and issue resolution.
• Monitor and review performance against health, safety, and environment (HSE) key performance indicators (KPIs), taking action to improve performance and resolve noncompliance with HSE policies and procedures.
• Ensure compliance with the company's diversity and inclusion guidelines in all aspects of the role.
• Required qualificationsMaster's Degree or equivalent level, substantial general work experience, and comprehensive job-related experience. Experience in planning and managing resources to deliver predetermined objectives as specified by senior managers. HOW WILL YOU EXPERIENCE SUCCESS WITH US Master's Degree or Equivalent Level Substantial general work experience together with comprehensive job related experience in own area of expertise to fully competent level.