Assistant Boutique Manager

Van Cleef & Arpels; Dubai; On-site; AED 260,000 - 420,000; Full time

Job summary

Van Cleef & Arpels in Dubai seeks a Store Manager to oversee merchandising, financial management, sales staff supervision, and overall store operations. You will optimize front and back of house, lead a diverse team, and develop a culture of exceptional client service.

The role requires a Master’s degree or equivalent and substantial work experience in high-end retail, with a focus on budget planning, staff development, and compliance. Dubai-based, on-site leadership opportunity.

Qualifications

• Master's Degree or equivalent level required.
• Substantial general work experience and broad job-related experience.
• Experience in planning and managing resources to meet objectives set by senior managers.

Responsibilities

• Oversee merchandising, financial management, and store operations to achieve sales goals.
• Manage day-to-day operations of a medium to large store with a diverse product line.
• Identify and address development needs of the team and implement professional development.
• Provide coaching to others to enhance performance and fulfil potential.
• Develop and communicate messaging for commonly raised customer issues.
• Create medium- or long-term staff schedules to meet business goals across teams.
• Monitor performance of a large diverse team and take corrective action as needed.
• Communicate strategic actions to the team and motivate employees to meet goals.
• Configure product-and-services solutions and negotiate agreements within parameters.
• Develop and deliver budget plans with guidance from senior colleagues.
• Define order processing protocol to optimize customer experience.
• Set objectives for sales calls and gather information to meet customer requirements.
• Identify opportunities to grow customer accounts with additional products/services.
• Develop relationship management plans for complex accounts and ensure information flow.
• Monitor health, safety and environment KPIs and improve compliance.
• Ensure compliance with diversity and inclusion guidelines.

Education

Master's Degree or equivalent level

Job description

YOUR MISSION: Oversee merchandising, financial management, sales staff supervision, and overall store management. HOW WILL YOU MAKE AN IMPACT?

• Oversee the merchandising, financial management, and overall store management to achieve operational sales performance goals.
• Manage day-to-day operations of a medium to large store with a diverse product line, ensuring the front end, back end, and sales floor are optimized.
• Identify and address the individual development needs of the team using the organization's formal development framework. Plan and implement actions, including continuing professional development, to build professional capabilities.
• Provide informal training or coaching to others in the organization to enhance performance and fulfill personal potential.
• Develop and communicate messaging and next steps for commonly raised customer issues.
• Create medium- or long-term work schedules to achieve business goals, coordinating across multiple teams.
• Manage and report on the performance of a substantial, diverse team, setting appropriate performance objectives and holding individuals accountable. Take corrective action where necessary to ensure team and personal objectives are met.
• Communicate the actions needed to implement the function's strategy and business plan within the team, explaining the relationship to the broader organization's mission, vision, and values. Motivate team members to commit to these goals and achieve local business objectives.
• Configure complex product-and-services solutions and associated contractual terms to meet customer needs, presenting and negotiating agreements within predefined commercial parameters.
• Develop and deliver budget plans with guidance from senior colleagues.
• Define the order processing protocol to optimize the customer experience.
• Set clear objectives for each sales call, develop tailored presentations, gather and analyze relevant information, and gain agreement on customer requirements.
• Identify opportunities to grow the value of customer accounts through additional products/services.
• Develop and implement relationship management plans for complex potential customer accounts, building relationships with decision-makers and influencers to enable effective information flow and issue resolution.
• Monitor and review performance against health, safety, and environment (HSE) key performance indicators (KPIs), taking action to improve performance and resolve noncompliance with HSE policies and procedures.
• Ensure compliance with the company's diversity and inclusion guidelines in all aspects of the role.
• Required qualificationsMaster's Degree or equivalent level, substantial general work experience, and comprehensive job-related experience. Experience in planning and managing resources to deliver predetermined objectives as specified by senior managers. HOW WILL YOU EXPERIENCE SUCCESS WITH US? Master's Degree or Equivalent Level Substantial general work experience together with comprehensive job related experience in own area of expertise to fully competent level.