Assistant Boutique Manager

Richemont; Dubai; On-site; AED 80,000 - 120,000; Full time

Job summary

A luxury brand boutique in Dubai seeks an Assistant Boutique Manager to elevate the client experience through effective team leadership and strategic business development. You will drive clienteling efforts, manage operations, and participate in events to enhance the brand's presence. Ideal candidates have a passion for luxury retail and strong interpersonal skills.

Qualifications

• Experience in retail management or boutique operations.
• Ability to lead and motivate a sales team.
• Strong understanding of CRM and clienteling strategies.

Responsibilities

• Support the Boutique Manager in achieving business targets.
• Manage client relationships and oversee CRM initiatives.
• Organize and facilitate events to boost boutique presence.

Skills

Clienteling

Business Development

Sales Leadership

Coaching

Relationship Building

Job description

Main Purpose

Your mission will be to support the Boutique Manager in creating a unique universe within the boutique that delivers a memorable client experience and a fulfilling employee experience. You will actively participate in maintaining high operational standards and developing a strong clienteling approach to drive ambitious and sustainable business results.

Key responsibilities

Business development:

• Contribute to enhancing the Brand’s reputation and desirability in the market by participating in networking activities outside the Boutique, including client events.
• Initiate Boutique events and activities through partnerships to boost sales and traffic.
• Stay informed about the local business environment and its impact on sales, including competitors' commercial activities.

Clienteling:

• Collaborate with the boutique team to drive and monitor all CRM and clienteling initiatives.
• Lead by example and develop individual relationships with clients and prospects.
• Partner with Management to develop targeted action plans for clients and prospects, driving the business forward.

Boutique performance and operations management:

• Achieve quantitative and qualitative targets aligned with Brand objectives.
• Demonstrate sales leadership and assist the Boutique Manager in setting performance targets with relevant KPIs.
• Oversee and prepare weekly, monthly, and annual reports, providing strategic analysis and action plans to meet and exceed goals.
• Prepare regular client analysis reports, sharing insights on local trends with the Boutique Manager.
• Develop and share in-depth knowledge of the boutique business.
• Maintain high standards of presentation and client service.
• Drive changes and ensure the adoption of new tools and services.
• Manage boutique operations in compliance with Brand and group policies.
• Build strong partnerships with Richemont local Finance, Audit, and Security teams.
• Ensure all Brand and Richemont procedures are followed to enable the team to perform at their best.

Represent Brand identity - Act as a Maison ambassador

• Act as a Brand ambassador at meetings, events, and functions, maintaining the integrity of its image with clients and the retail community.
• Participate in PR events alongside the Boutique Manager to promote and enhance the boutique's presence.
• Adhere passionately to the values and presentation rituals established by the Maison.

Team Management & People Development

• Assist the Boutique Manager in coaching, training, motivating, and developing the sales team.
• Lead by example with professionalism at all times.
• Build positive relationships with team members by understanding and addressing individual motivations and needs.
• Conduct motivational daily briefings.