Assistant Banquet Manager at InterContinental Ras Al Khaimah Mina Al Arab Resort & Spa

InterContinental Hotels Group; Sharjah; On-site; AED 60,000 - 120,000; Full time

Job summary

Join a leading hotel group as an Assistant Banquet Manager, where you'll play a key role in ensuring exceptional guest experiences through event execution and team leadership. This position requires excellent communication and organizational skills, providing you the opportunity to thrive in a dynamic hospitality environment.

Benefits

Competitive salary

Comprehensive benefits

Uniform provided

Room discounts

Top-tier training

Qualifications

• Completion of a Diploma or Vocational Certificate in Hotel Management.
• 2 years of supervisory experience in hospitality.

Responsibilities

• Overseeing the execution of events ensuring guest satisfaction.
• Conducting shift briefings and encouraging excellent service.
• Managing budgets and analyzing food and beverage statistics.

Skills

Communication

Problem-solving

Organizational

Training

Education

Diploma or Vocational Certificate in Hotel Management

Job description

Assistant Banquet Manager at InterContinental Ras Al Khaimah Mina Al Arab Resort & Spa

Hotel: Ras Al Khaimah Resort and Spa (RKTHA), Al Rafaa, Mina Al Arab

As Assistant Banquet Manager, you'll oversee the smooth execution of events, ensuring top-tier service and guest satisfaction. From conferences to celebrations, you'll guide your team to create memorable experiences. Ready to make your mark in banquet hospitality?

A little taste of your day-to-day:

Every day is different, but you’ll mostly be:

• Conducting effective shift briefings to inform staff about VIPs, special occasions, daily specials, and upselling opportunities.
• Encouraging and motivating staff to provide excellent service during all shifts.
• Sharing guest feedback with the Chef and Food & Beverage Manager to reflect customer preferences.
• Working with your superior on manpower planning and management.
• Ensuring compliance with IHG brand standards.
• Communicating the resort’s performance in guest satisfaction to your team.
• Assisting guests with inquiries and complaints to ensure complete satisfaction.
• Responding promptly and courteously to guest requests, and following up to ensure satisfaction.
• Encouraging guest feedback to improve service quality.
• Adhering to billing procedures and managing costs effectively.
• Monitoring market trends and reviewing operations accordingly.
• Conducting competitor analysis and creating publicity opportunities.
• Upselling property facilities and actively pursuing cost-saving measures.
• Liaising with the Sales Manager during tenders to secure new accounts, specifically for Food & Beverage.
• Managing wages, beverage costs, and conducting forecasting and stock control.
• Analyzing food and beverage statistics via the point of sale system.
• Assisting in the preparation and management of the department’s budget.

Responsible business

• Implementing standards as per departmental procedures.
• Following opening and closing procedures.
• Developing and executing Promotions Calendar for F&B products.
• Managing special event concepts and customer databases.
• Executing banquet function orders and supervising banquet staff during events.
• Ensuring high-quality banquet operations in accordance with hotel standards.
• Coordinating with involved departments for event preparations.
• Following up on functions to ensure flawless execution.
• Welcoming and bidding farewell to guests and organizers.
• Performing additional duties as assigned.
• Posting revenues and managing billing processes.
• Supervising service during events to ensure smooth operation.
• Ensuring compliance with FLS legislation and maintaining personal and team safety.

What we need from you:

• Completion of a Diploma or Vocational Certificate in Hotel and Restaurant Management or related field, or equivalent experience including 2 years of supervisory experience.
• Ability to lift up to 50 pounds, move about the restaurant, and handle food and utensils.

Other requirements:

• Excellent communication skills and ability to interact professionally with guests, staff, and third parties.
• Proficiency in reading and writing for paperwork, reports, and instructions.
• Problem-solving, organizational, and training skills.
• Relevant certifications such as alcohol awareness or food handler permits as required by local authorities.
• Availability to work nights, weekends, and holidays.

What you can expect from us:

We offer a competitive salary, comprehensive benefits, uniform, room discounts, and top-tier training. We promote an inclusive culture that celebrates diversity and supports wellbeing through our myWellbeing framework. Join us and be part of our global family.

Don't meet every requirement? Apply anyway — we value potential and enthusiasm. Start your journey with us today.