Area Operations Manager (Retail)

AMS International UAE; Dubai; On-site; AED 200,000 - 300,000; Full time

Job summary

A leading retail operation company in Dubai seeks a Retail Operations Manager to oversee daily operations across multiple outlets. The role demands strong leadership, a focus on sales performance, and compliance with standards. Candidates should have experience in retail management and a proven ability to enhance customer experiences. Offering competitive compensation and unique opportunities for growth.

Qualifications

• Strong leadership and team management skills.
• Experience in retail operations and performance management.
• Ability to analyze sales data and trends.

Responsibilities

• Manage day-to-day store operations ensuring high service standards.
• Lead and support Store Managers and HR initiatives.
• Drive sales performance and exceptional customer experience.
• Oversee inventory management and ensure brand adherence.
• Prepare budgets and manage financial performance.
• Support new store openings and operational improvements.

Job description

Job Summary:

The Retail Operations Manager is responsible for overseeing the daily operations, performance, and profitability of multiple retail outlets across Dubai. Reporting directly to the General Manager, this role ensures seamless execution of retail strategies, strong team leadership, excellent customer service, and compliance with company standards and UAE regulations.

Key Responsibilities:

1. Operational Oversight

• Manage day-to-day store operations, ensuring efficiency, consistency, and high service standards.

• Implement and maintain operational policies and procedures across all locations.

• Conduct regular store audits to evaluate performance, hygiene, and compliance.

2. Team Leadership & HR Support

• Lead and support Store Managers, Supervisors, and frontline staff.

• Oversee recruitment, onboarding, and continuous training initiatives.

• Work with HR on performance management, staffing needs, and disciplinary actions.

3. Sales Performance & Customer Experience

• Drive sales targets and profitability by implementing effective retail strategies.

• Monitor sales data, analyze trends, and develop action plans for improvement.

• Ensure consistent delivery of exceptional customer service and in-store experience.

4. Inventory & Visual Merchandising

• Oversee inventory management to reduce stock variances and optimize availability.

• Ensure stores adhere to brand guidelines for merchandising, displays, and store layout.

• Collaborate with merchandising and supply chain teams for timely replenishment.

5. Financial & Administrative Management

• Prepare budgets, control costs, and manage P&L for retail outlets.

• Report store performance and KPIs to the General Manager regularly.

• Ensure timely execution of promotions, seasonal campaigns, and price changes.

6. Strategic Initiatives & Expansion

• Support new store openings, refurbishments, and regional expansion projects.

• Coordinate with internal teams and external vendors for project execution.

• Propose operational improvements to increase efficiency and reduce waste.