Area Manager Specialty Fulfillment

Amazon; Dubai; On-site; AED 120,000 - 170,000; Full time

Job summary

Amazon seeks an Area Manager for its Special Handling network in Dubai. The role involves overseeing operations at fulfillment centers, managing logistics partners, and improving processes to enhance customer delivery experience. Candidates should have a Bachelor's degree and at least two years of management experience.

Qualifications

• 2 years of employee and performance management experience.
• Flexible schedule including weekends, nights, and holidays.
• 1 year of experience in performance metrics, process improvement, or lean techniques.

Responsibilities

• Manage performance, cost, compliance, and capacity of third-party logistics partners.
• Monitor and analyze customer experience and delivery performance.
• Lead major projects within UAE Operations.

Skills

Performance Management

Data Analysis

Process Improvement

Lean Techniques

Communication

Education

Bachelor's degree or equivalent

Job description

Amazon strives to be Earth's most customer-centric company, where people can find and discover virtually anything they want to buy online. By giving customers more of what they want—low prices, vast selection, and convenience—Amazon continues to grow and evolve as a world-class ecommerce platform. The company's evolution from a website to an ecommerce partner and development platform is driven by a spirit of innovation that is part of Amazon's DNA. The brightest technology minds come to research and develop technology that improves the lives of shoppers and sellers around the world.

Amazon Operations

Amazon Worldwide Operations is the underlying fulfillment and customer service engine that ensures Amazon creates a consistent world-class customer experience every time. We are looking for high-potential, flexible, innovative, and forward-thinking professionals to join our team. Are you ready to drive high-visibility, strategic, revenue-generating projects as well as leverage Lean methodologies to lead operational process improvement initiatives?

Join the Global Specialty fulfillment team as an Area Manager in our Special Handling network. As an Area Manager, you will be responsible for leading one or more sites from an operations and compliance perspective. You will take full ownership of the fulfillment center operations, including first, middle, and last mile delivery. You will work with multiple internal and external stakeholders to achieve timely launches and operational metrics. With customer obsession and a high sense of ownership, you will utilize your skills to identify patterns and disruptions, analyze data, and foresee implications.

Key job responsibilities

1. Manage performance, cost, compliance, and capacity of third-party logistics partners (3PL) and carriers.
2. Monitor and analyze customer experience and delivery performance; develop KPIs and SLAs with 3PL.
3. Optimize the 3PL's delivery network to improve speed to customers through various initiatives.
4. Lead major projects within UAE Operations, Fulfillment, Supply Chain, and Transportation to support growth.
5. Contribute to process improvements and cost optimization initiatives in collaboration with internal and external partners.
6. Participate in contract negotiations with fulfillment partners.
7. Prioritize projects and software feature requests, evaluate, and manage stakeholder expectations.
8. Develop and maintain effective communication processes across Amazon's retail and fulfillment teams.
9. Own the deployment of continuous improvement standards in collaboration with MENA Process Owners and local managers.
10. Train and direct associates to ensure adherence to norms and practices.
11. Audit sites for operational conformance based on SOPs, analyze data, and propose improvements.

Qualifications:

• 2 years of employee and performance management experience.
• Bachelor's degree or equivalent, or 2 years of Amazon experience.
• Flexible schedule including weekends, nights, and holidays.
• 1 year of experience in performance metrics, process improvement, or lean techniques.

Our inclusive culture empowers Amazon employees to deliver the best results for our customers. If you need workplace accommodations during the application or onboarding process, please contact your recruiting partner.

Required Experience: Manager