Area Manager

Joud Coffee; Abu Dhabi; On-site; AED 120,000 - 180,000; Full time

Job summary

A leading coffee brand in Abu Dhabi seeks an Operations Manager to oversee day-to-day operations across multiple outlets. The ideal candidate will ensure compliance with standards, drive performance through KPI analysis, and maintain a positive customer experience. This role involves managing budgets, staffing, and training initiatives to deliver exceptional service.

Qualifications

• Strong leadership skills with the ability to manage multiple teams effectively.
• Experience in financial management and KPI monitoring.
• Proficient in ensuring compliance with health and safety regulations.

Responsibilities

• Oversee daily operations and ensure compliance with company policies.
• Monitor KPIs and implement strategies to enhance performance.
• Conduct audits and manage recruitment and training processes.

Skills

Leadership

Financial Analysis

Customer Service

Compliance Management

Staff Training

Education

Bachelor's degree in Business Administration or related field

Job description

Oversee and coordinate day-to-day operations of multiple outlets, ensuring compliance with company standards, policies, and procedures.

Monitor Key Performance Indicators (KPIs) such as sales, profitability, food quality, and customer satisfaction, taking necessary actions to address any areas of concern.

Conduct regular audits and inspections to ensure compliance with food safety and sanitation regulations.

Implement and maintain standardized operating procedures to optimize efficiency and consistency across all outlets.

Recruit, train, and mentor Supervisors, PICs, and staff, ensuring a high level of competency and professionalism.

Provide guidance and support to Supervisors, PICs, and staff, fostering a positive and collaborative work environment.

Conduct performance evaluations, identify areas for improvement, and implement appropriate training and development programs.

Ensure proper staffing levels across all outlets, effectively managing schedules and labor costs.

Develop and manage annual budgets for each outlet, monitoring expenses, revenue, and profitability.

Analyze financial reports, identify trends, and implement strategies to improve financial performance.

Review and approve purchase orders, invoices, and payroll, ensuring accuracy and adherence to budgetary guidelines.

Collaborate with the Finance department to forecast sales, set pricing strategies, and achieve revenue targets.

Maintain a customer-centric approach, ensuring a consistently exceptional dining experience across all outlets.

Address customer concerns and complaints promptly and professionally, implementing measures to enhance customer satisfaction.

Monitor online reviews and feedback, taking appropriate actions to address issues and enhance the outlet's reputation.