Area Manager

JOUD Cafe; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A renowned cafe chain in Abu Dhabi is seeking a skilled operations manager to oversee the daily operations of multiple outlets. Responsibilities include monitoring performance indicators, ensuring food safety compliance, and managing budgets. The ideal candidate will foster a positive work environment and address customer concerns, ensuring exceptional dining experiences. This role requires leadership, collaboration, and strategic planning skills.

Responsibilities

• Oversee and coordinate day-to-day operations of multiple outlets.
• Monitor Key Performance Indicators for sales, profitability, food quality, and customer satisfaction.
• Conduct regular audits to ensure compliance with food safety regulations.

Job description

Responsibilities

• Oversee and coordinate day-to-day operations of multiple outlets, ensuring compliance with company standards, policies and procedures.
• Monitor Key Performance Indicators (KPI's) such as sales, profitability, food quality and customer satisfaction, taking necessary actions to address any areas of concern.
• Conduct regular audits and inspections to ensure compliance with food safety and sanitation regulations.
• Implement and maintain standardized operating procedures to optimize efficiency and consistency across all outlets.
• Recruit, train and mentor Supervisor, PIC and staff, ensuring a high level of competency and professionalism.
• Provide guidance and support to Supervisor, PIC and staffs, fostering a positive and collaborative work environment.
• Conduct performance evaluations, identify areas of improvement, and implement appropriate training and development programs.
• Ensure proper staffing levels across all outlets, effectively managing schedules and labour costs.
• Develop and manage annual budgets for each outlet, monitoring expenses, revenue and profitability.
• Analyse financial reports, identify trends and implement strategies to improve financial performance.
• Review and approve purchase orders, invoices, and payroll, ensuring accuracy and adherence to budgetary guidelines.
• Collaborate with the Finance department to forecast sales, set pricing strategies, and achieve revenue targets.
• Maintain a customer-centric approach, ensuring a consistently exceptional dining experience across all outlets.
• Address customer concerns and complaints promptly and professionally, implementing measures to enhance customer satisfaction.
• Monitor online reviews and feedback, taking appropriate actions to address issues and enhance the outlet's reputation.