Area Head - Ajman- Sharjah and UMQ (Emiratised role)

First Abu Dhabi Bank (FAB); Sharjah; On-site; AED 120,000 - 180,000; Full time

Job summary

An established industry player is seeking a seasoned professional to lead branch operations and drive sales strategies. This role involves collaborating with regional leadership to set performance targets, manage branch managers, and ensure high-quality customer service across all locations. The ideal candidate will have extensive experience in the banking sector, with a proven track record in managing teams and developing talent. Join a dynamic environment that values inclusivity and growth, where your contributions will directly impact the bank's success and community engagement.

Qualifications

• 10 years’ experience in banking with 5 years in managerial roles.
• Strong understanding of branch network operations and customer service.

Responsibilities

• Implement sales and services strategy while managing branch performance.
• Develop talent and ensure effective performance management within the team.
• Handle customer complaints and represent the bank in the local community.

Skills

Branch Network Management

Sales Strategy Implementation

Customer Experience Management

Performance Management

Talent Development

Education

Bachelor’s degree in any discipline

Job description

First Abu Dhabi Bank is an inclusive environment where each person values the experiences, perspectives, ideas and beliefs of others. We’re in a unique position to learn from all our colleagues, combining international experience with deep cultural knowledge and local expertise. At FAB, you’ll have the support of your team and a strong relationship with your line manager, who will trust you with responsibility and recognize your good performance. As we embrace different ways of seeing the world, listening to each other and respecting different viewpoints, we grow stronger – together.

Job Description

• Work closely with Regional Head to implement distribution/network strategy and sales & services strategy. Agree overall budget and KPI targets as well as budget and targets per customer segments for the area/cluster with Regional Head and delegate budget and targets to the Branch/Cluster Managers in the area. Deliver the agreed budget & KPI targets in that area by managing, supporting, and monitoring branches, branch/cluster managers, and sales & service teams performance.
• Implement departmental policies, systems, and procedures so that all relevant procedural/legislative requirements are fulfilled while delivering a standardized quality, cost-effective service with high standard customer experience across all branches in that area.
• Explore and gather all needful details to create new business opportunities within the area in coordination with other Business Lines. Also gather all details to open/relocate/remove a branch or ATM/CDM in that area and provide business justification.
• Represent the bank in the local community in the assigned area.
• Handle customer complaints in coordination with Head of Customer Experience.
• Define goals and key performance indicators for each member of the team and ensure effective implementation of the NBAD performance management process.
• Develop talent within the team by providing guidance and coaching to achieve the defined goals with clear focus on Emiratisation.

Qualifications

Bachelor’s degree in any discipline with experience in the branch network.

Additional Information

10 years’ relevant experience in the banking sector with at least 5 years in similar positions of progressively increasing managerial responsibilities in the branch network.