Arcade Technician

IdeaCrate Edutainment Company LLC; Umm Al Quwain; On-site; AED 89,000 - 134,000; Full time

Job summary

IdeaCrate Edutainment Company LLC in Umm Al Quwain is seeking a hands-on Games Maintenance Technician to keep arcade games and rides running smoothly.

You will perform daily checks, troubleshoot faults, perform preventive maintenance, and work with internal teams to ensure customer satisfaction and safe operations. Experience with electronic gaming equipment, strong teamwork, and a high school diploma are required; technical cert is a plus.

Qualifications

• High School Diploma or equivalent.
• Technical certification or diploma in electronics, electrical engineering, or a related field is advantageous.
• Minimum of 1-2 years of hands-on experience in troubleshooting and repairing electronic games or similar equipment.

Responsibilities

• Contribute to seamless operation of games and rides through troubleshooting, maintenance and strategic sales management.
• Conduct daily checks on all games to ensure they are in working condition and promptly repair as needed.
• Attend to customer inquiries and issues related to games and rides.
• Maintain maintenance log to track issues and ensure proper documentation.

Skills

Troubleshooting

Customer service

Team collaboration

Education

High School Diploma

Technical certification in electronics

Tools

Electronic test equipment

Maintenance tools

Job description

Contribute to the seamless operation of games and rides, ensuring optimal performance and customer satisfaction through efficient troubleshooting, preventive maintenance, and strategic sales management.

Key Responsibilities

1 Games Maintenance and Troubleshooting

• Conduct daily checks on all games to ensure they are in working condition.
• Perform troubleshooting and repairs for both games and rides as needed and promptly.
• Attend to customer inquiries and issues related to games.
• Troubleshoot and authorize checklist items, ensuring proper functionality of the games.
• Strategically place games based on popularity to enhance sales.

2 Issue Resolution & Customer Interaction

• Address customer concerns and inquiries related to games.
• Handle situations where customers may not follow instructions or children raise complaints.
• Implement measures to avoid repeated errors in game operations.
• Ensure the maintenance log is accurately maintained to track and address issues.

3 Preventive Maintenance

• Conduct routine preventive maintenance on games and rides to prevent breakdowns.
• Develop and adhere to a preventive maintenance schedule.

4 Internal Stakeholder Collaboration

• Collaborate with internal stakeholders to address technical requirements.
• Provide support in rides troubleshooting and maintenance to the extent of your expertise.
• Provide necessary support and communication to ensure smooth operations.
• Be ready to lend a hand with additional tasks when colleagues in OH are unavailable, ensuring a seamless workflow and strong team support.

Qualifications

• High School Diploma or equivalent.
• Technical certification or diploma in electronics, electrical engineering, or a related field is advantageous.
• Minimum of 1-2 years of hands-on experience in troubleshooting and repairing electronic games or similar equipment.

Industry Exposure

Entertainment or Edutainment facility, amusement parks, gaming arcades.

Skills and capabilities required to demonstrate superior performance