Arada Telephone Operator

Arada; Sharjah; On-site; AED 24,000 - 60,000; Full time

Job summary

Arada in the United Arab Emirates seeks a friendly Telephone Operator to handle incoming and outgoing calls, route messages to the right departments, manage wake-up calls, and assist guests with information about facilities and local attractions, delivering service to the hotel’s standards.

You will work with front office, housekeeping and engineering to ensure smooth communication, guest satisfaction, and accurate record-keeping, including log maintenance.

Qualifications

• High school diploma or equivalent; hospitality training is an advantage
• 1–2 years of experience in hotel front office, call center, or guest services preferred
• Clear and pleasant telephone communication is essential
• English proficiency; knowledge of Arabic is a plus

Responsibilities

• Handle incoming and outgoing calls promptly and professionally
• Direct calls to appropriate departments or staff
• Manage wake-up calls and ensure timely execution
• Respond to guest inquiries, requests and complaints via telephone and follow up
• Provide accurate information about facilities, services and local attractions
• Relay messages accurately and maintain call logs and records
• Coordinate with front office, housekeeping, engineering and F&B as needed
• Monitor and report telephone system malfunctions

Skills

Clear telephone voice

Customer service

English proficiency

Arabic helpful

Education

High school diploma

Job description

Job Description:

About us

At Arada, we create communities that inspire healthier, happier and more meaningful lives. Through innovative developments, exceptional customer experiences and a commitment to sustainability, we are shaping places where people can live, work and thrive.

Joining Arada means becoming part of a collaborative, ambitious and forward-thinking team dedicated to delivering excellence across every aspect of our business.

Role Purpose:

The Telephone Operator is responsible for managing incoming and outgoing calls in a courteous, efficient, and professional manner. This role ensures effective communication between guests and hotel departments, while providing accurate information and delivering service in line with the hotel’s standards

Key Responsibilities:

• Handle all incoming calls promptly, professionally, and in accordance with hotel telephone etiquette.


• Direct calls to the appropriate departments or personnel efficiently.


• Manage wake-up call requests and ensure timely execution.


• Handle guest inquiries, requests, and complaints via telephone, ensuring follow-up and resolution.


• Provide accurate information about hotel facilities, services, and local attractions.


• Take and relay messages accurately for guests and staff.


• Support front office operations by coordinating with housekeeping, engineering, and F&B through calls.


• Maintain call logs, guest requests, and service follow-up records.


• Monitor emergency lines and follow established procedures in case of incidents.


• Ensure the telephone system and equipment are in good working order and report malfunctions

Qualification & Experience:

• High school diploma or equivalent; hospitality training is an advantage


• 1-2 years of experience in a hotel front office, call center, or guest services role (preferred).

Skills:

• Clear and pleasant telephone voice with excellent communication skills.


• Strong customer service orientation and problem-solving abilities.


• Proficiency in English; knowledge of additional languages (Arabic preferred) is an advantage.


• Familiarity with telephone systems and hotel property management systems (PMS) desirable.


• Ability to work shifts, including evenings, weekends, and public holidays

Using GenAI in Your Application Process

To support a fair and consistent experience for all candidates, we ask that assessments and interviews are completed independently and without assistance from generative AI tools. This ensures we understand your strengths, your thinking, and how you approach real situations.

Why join Arada?

At Arada, youll have the opportunity to contribute to projects that transform communities while working alongside talented professionals in a culture that values innovation, collaboration and continuous growth. We are committed to creating an inclusive workplace where everyone has the opportunity to thrive and make a meaningful impact.

Equal Opportunity Statement

Arada is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals and make employment decisions based on merit, experience and business needs.