Arabic Receptionist - Dubai Silicon Oasis

Premier Inn Hotels LLC; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

Premier Inn Hotels LLC seeks a dedicated Hotel Receptionist to deliver excellent guest service in Dubai. You will be pivotal in managing guest check-ins and check-outs, handling inquiries, and ensuring smooth operational processes. A degree or diploma is required along with one year of hotel experience. Join us for competitive benefits and a supportive growth environment.

Benefits

Accommodation

Transportation

Medical insurance (including dental)

Air tickets

Work-life balance hours

Qualifications

• At least one year of experience as a Hotel Receptionist.
• Proficiency in Arabic (speaking, reading, writing) is required.

Responsibilities

• Greet and welcome guests, answer queries, and manage reservations.
• Process payments accurately and enhance online reputation.
• Coordinate with all departments to ensure smooth service delivery.

Skills

Customer-oriented approach

Excellent communication skills

Attention to detail

Proactive organizational skills

Teamwork

Education

Degree or Diploma

Tools

Opera PMS

Job description

Your passion and energy will be infectious as you welcome our guests and support them through their check-in and check-out procedures. Your natural, down-to-earth manner will help manage guest expectations in a fast-paced environment. With a keen eye for detail, you will ensure all procedures are followed meticulously. Managing payments will become second nature, supported by excellent data entry skills to ensure accurate reporting.

Main responsibilities include:

• Greet and welcome guests, visitors, and suppliers, answer telephone calls, and provide a warm, timely welcome in line with our brand standards.
• Answer guest-related queries and provide information on promotions, room prices, activities, and local events to ensure accurate guest information.
• Process payments according to cash handling procedures, and manage reservations and cancellations accurately and efficiently.
• Identify corporate leads and build long-term relationships.
• Enhance online reputation by promoting customer feedback and monitoring online mentions.
• Understand guest feedback and explore options for improvement.
• Carry out general office duties including correspondence, emails, and filing to ensure the smooth operation of the reception area.
• Maintain appropriate stock levels of supplies and reception stationeries.
• Coordinate effectively with all departments regarding guest requests and complaints to ensure smooth service delivery.
• Ensure the safety of all guests in line with safety procedures and guidelines.

Requirements:

• Customer-oriented approach.
• Excellent communication skills.
• Strong attention to detail.
• Flexibility, agility, and ability to work under pressure.
• Ability to work independently and as part of a team.
• Proactive with excellent organizational skills.
• Ability to provide exceptional customer service.

You must have / be:

• At least one year of experience as a Hotel Receptionist in the Front Office department.
• Knowledge of Opera PMS.
• Proficiency in Arabic (speaking, reading, and writing).

Benefits:

We offer a competitive salary package, accommodation, transportation, medical insurance (including dental), air tickets, and hours that promote work-life balance. We support career growth and development within our company. At Premier Inn, we foster a culture that brings the customer experience to life, guided by strong company values. We employ individuals who believe in and live our values, always putting the customer at the heart of everything we do. We aim to be a place where skills and careers grow as fast as we do, emphasizing internal promotion and a supportive environment. If you are committed, driven, and eager to develop your career, we encourage you to join us!

Physical fitness, ability to work under pressure, customer service orientation, independence, teamwork, flexibility, attention to detail, excellent English communication skills, and knowledge of hygiene and safety are essential.

Education:

Degree or Diploma.