Arabic Receptionist - Dubai Silicon Oasis

Premier Inn Hotels - Middle East; Dubai; On-site; AED 30,000 - 45,000; Full time

Job summary

A leading hotel chain in the UAE is seeking a dedicated Hotel Receptionist. Key responsibilities include welcoming guests, managing check-in and check-out, and ensuring an exceptional customer experience. Ideal candidates will have at least one year of experience and proficiency in Arabic. If you're eager to grow your career in hospitality, apply now.

Benefits

Competitive salary package

Accommodation

Transportation

Medical insurance (including dental)

Air tickets

Work-life balance support

Qualifications

• Minimum one year of experience as a Hotel Receptionist in Front Office.
• Knowledge of Opera PMS.
• Fluency in Arabic (speaking, reading, writing).

Responsibilities

• Greet guests and assist with check-in and check-out procedures.
• Manage guest queries and reservations efficiently.
• Process payments according to cash handling procedures.

Skills

Communication

Attention to detail

Customer service

Organizational skills

Tools

Opera PMS

Job description

About Us

A Great Stay Starts at Premier Inn

Premier Inn is a British hotel chain and the UK's largest hotel brand with more than 900 hotels in the UK, Germany, UAE, and Qatar. Our hotels in the UAE operate under a strategic partnership between Emirates Group and Britain’s leading hospitality firm Whitbread PLC, established to develop the Premier Inn brand throughout the region. We make everyday experiences special for millions of customers and create excellent career opportunities for people like you. Currently, we have 11 hotels in the Middle East with an exciting pipeline of new hotels opening soon. We have received many industry awards, and we aim to add more with your help!

Job Description

Your passion and energy will be essential as you welcome our guests and assist them with check-in and check-out procedures. Your friendly manner will help manage guest expectations in a fast-paced environment. With a keen eye for detail, you will ensure all procedures are followed accurately. Managing payments will be second nature, and you will have excellent data entry skills to support accurate reporting.

Main Responsibilities Include

• Greet and welcome guests, visitors, and suppliers, answer telephone calls, and provide a warm, timely welcome in line with our brand standards.
• Answer guest queries and provide information on promotions, room rates, activities, and local events.
• Ensure payments are processed according to cash handling procedures and handle reservations and cancellations efficiently.
• Identify corporate leads and build long-term relationships.
• Promote online presence and encourage customer feedback.
• Address online guest feedback and explore improvement opportunities.
• Perform general office duties, including correspondence, emails, and filing, to ensure smooth reception operations. Maintain stock of supplies and stationery.
• Communicate effectively with all departments regarding guest requests and complaints to ensure seamless service.
• Ensure guest safety in accordance with safety procedures and guidelines.

Requirements

Customer-oriented approach

• Excellent communication skills
• Strong attention to detail
• Flexibility, agility, and ability to work under pressure
• Ability to work independently and as part of a team
• Proactive with excellent organizational skills
• Ability to deliver exceptional customer service

You Must Have / Be

• Minimum one year of experience as a Hotel Receptionist in the Front Office department
• Knowledge of Opera PMS
• Arabic language skills (speaking, reading, and writing)

Benefits

We offer a competitive salary package, accommodation, transportation, medical insurance (including dental), air tickets, and work hours that support work-life balance. We are committed to helping our employees grow and develop their careers within the company. We foster a culture that emphasizes our core values, where our team’s skills and careers can flourish. We believe in promoting from within and creating a supportive environment where everyone can thrive and achieve their dreams.

If you are committed, driven, and eager to develop your career, click the "I'm interested" button and join our team!