Arabic Receptionist -Dubai Investments Park

Premier Inn Hotels - Middle East; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

Uma renomada cadeia de hotéis está à procura de um(a) recepcionista para se juntar à sua equipe em Dubai. O candidato ideal deve ter experiência anterior em recepção, habilidades em Opera PMS e fluência em árabe. Este papel envolve dar as boas-vindas aos hóspedes, gerenciar pagamentos e garantir a satisfação do cliente. A empresa oferece um pacote competitivo de benefícios, incluindo acomodação e seguro médico, em um ambiente que prioriza o crescimento de carreira.

Benefits

Acomodação

Seguro médico (incluindo dental)

Passagens aéreas

Equilíbrio entre trabalho e vida pessoal

Qualifications

• Mínimo de um ano de experiência como Recepcionista de Hotel no departamento de Front Office.
• Conhecimento do sistema Opera PMS.
• Fluência em árabe (falar, ler e escrever).

Responsibilities

• Cumprimentar e receber hóspedes, visitantes e fornecedores.
• Responde a consultas dos hóspedes e fornece informações sobre promoções e eventos.
• Processar pagamentos de acordo com os procedimentos de manuseio de caixa.

Skills

Comunicação

Organização

Atendimento ao cliente

Tools

Opera PMS

Job description

Premier Inn is a British hotel chain and the UK's largest hotel brand, with more than 900 hotels across the UK, Germany, UAE, and Qatar.

In the UAE, Premier Inn hotels operate under a strategic partnership between Emirates Group and Britain’s leading hospitality firm, Whitbread PLC, established to develop the Premier Inn brand throughout the region.

At Premier Inn, we make everyday experiences special for millions of customers and create excellent career opportunities for people like you.

Currently, we have 11 hotels in the Middle East, with an exciting pipeline of new hotels opening soon.

We hold numerous industry awards and aim to add more to our collection!

Job Description

Your passion and energy will be infectious as you welcome our guests and assist them during check-in and check-out.

Your natural, down-to-earth manner will help manage guest expectations in a fast-paced environment.

With a keen eye for detail, you will ensure procedures are followed accurately.

Managing payments will be second nature, and you will have excellent data entry skills to support accurate reporting.

Main Responsibilities Include

• Greet and welcome guests, visitors, and suppliers, answering calls and providing a warm, timely welcome aligned with our brand standards.
• Answer guest queries and provide information on promotions, room rates, activities, and local events to ensure guest satisfaction.
• Ensure payments are processed according to cash handling procedures and manage reservations and cancellations efficiently.
• Identify corporate leads and build long-term relationships.
• Promote online presence and gather customer feedback for service improvement.
• Address online guest feedback and explore improvement options.
• Perform general office duties, including correspondence, emails, and filing, to ensure smooth reception operations.
• Maintain stock levels of supplies and stationeries.
• Communicate effectively with all departments regarding guest requests and complaints.
• Ensure guest safety in line with safety procedures and guidelines.
• Pay strong attention to detail, be flexible and agile, and able to work under pressure.
• Work independently and as part of a team.
• Be proactive with excellent organizational skills and provide exceptional customer service.

Requirements

• Minimum one year of experience as a Hotel Receptionist in the Front Office department.
• Knowledge of Opera PMS.
• Proficiency in Arabic (speaking, reading, and writing).

We offer a competitive salary, accommodation, transportation, medical insurance (including dental), air tickets, and work hours that support work-life balance.

We are committed to career growth and development, supporting those who wish to expand their skills and move into other areas.

At Premier Inn, we value a culture that brings experiences to life for both customers and staff, driven by our strong company values.

We employ passionate individuals who embody our values and prioritize customer satisfaction, fostering a supportive environment where careers can flourish.

If you are committed, driven, and eager to develop, join us! Click the "I'm interested" button and become part of our team.