Arabic Receptionist -Dubai International Airport

Premier Inn Hotels LLC; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hotel chain in Dubai is seeking a dedicated Hotel Receptionist to provide exceptional customer service and manage guest check-in/check-out processes. The ideal candidate will have at least one year of experience in a similar role, strong communication skills, and fluency in Arabic. This position offers a competitive salary package, accommodation, and opportunities for career growth within the company.

Benefits

Accommodation

Transportation

Medical insurance (including dental)

Air tickets

Flexible hours

Qualifications

• At least one year of experience as a Hotel Receptionist.
• Fluency in Arabic (speaking, reading, and writing).

Responsibilities

• Greet and welcome guests, answer queries about promotions and room prices.
• Process payments and handle reservations accurately.
• Communicate effectively with all departments regarding guest requests.

Skills

Customer-oriented approach

Excellent communication skills

Strong attention to detail

Proactive and excellent organizational skills

Tools

Opera (PMS)

Job description

Your passion and energy will be infectious as you welcome our guests and support them through their check-in and check-out procedures. Your natural, down-to-earth manner will enable you to manage guest expectations effectively in a fast-paced and busy environment. With a keen eye for detail, you will ensure all procedures are followed meticulously. Managing payments will become second nature to you, supported by excellent data entry skills to ensure accurate reports.

Main responsibilities include:

1. Greet and welcome guests, visitors, and suppliers; answer telephone calls, providing a warm and timely welcome in line with our brand standards.
2. Answer guest-related queries and provide information about promotions, room prices, activities, and events in the surrounding area.
3. Ensure payments are processed according to cash handling procedures and handle reservations and cancellations accurately and efficiently.
4. Identify corporate leads and build long-term relationships.
5. Drive online mentions and promote customer feedback.
6. Understand online guest feedback and explore options for improvement.
7. Carry out general office duties including correspondence, emails, and filing to ensure the smooth running of the reception area. Maintain appropriate stock of supplies and stationeries.
8. Communicate effectively with all departments regarding guest requests and complaints to ensure smooth service delivery.
9. Ensure the safety of all guests in line with safety procedures and guidelines.

Requirements

1. Customer-oriented approach.
2. Excellent communication skills.
3. Strong attention to detail.
4. Flexible, agile, and able to work under pressure.
5. Ability to work independently and in a team.
6. Proactive and excellent organizational skills.
7. Ability to provide exceptional customer service to our guests.

You must have / be

1. At least one year of experience as a Hotel Receptionist in the Front Office department of a hotel.
2. Knowledge of Opera (PMS).
3. Fluency in Arabic (speaking, reading, and writing).

Benefits

We offer a competitive salary package, accommodation, transportation, medical insurance (including dental), air tickets, and flexible hours to promote work-life balance. We also support career growth and development within our company. At Premier Inn, we foster a culture that brings the customer experience to life, supported by strong company values. We employ individuals who believe in our values and are passionate about living them, always prioritizing the customer.

We aim for Premier Inn to be a place where your skills and career can grow as quickly as we do. We emphasize internal promotion and strive to create a supportive, engaging environment where our team can thrive and deliver excellence. If you are committed, driven, and eager to develop your career, we encourage you to apply by clicking on the "I'm interested" button and joining our team!