Arabic Receptionist -Dubai International Airport

Premier Inn Hotels - Middle East; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

Premier Inn, une chaîne hôtelière internationale, recherche un réceptionniste passionné par le service client pour rejoindre son équipe à Dubaï. Ce poste dynamique exige d'excellentes compétences en communication et un bon sens de l'organisation, avec des responsabilités allant de l'accueil des clients à la gestion des réservations et des paiements. Vous aurez l'opportunité de travailler dans un environnement stimulant, avec des bénéfices compétitifs et des perspectives de carrière intéressantes.

Benefits

Competitive salary package

Accommodation

Transportation

Medical insurance including dental

Air tickets

Work-life balance hours

Qualifications

• Minimum d'un an d'expérience comme réceptionniste dans un bureau d'accueil.
• Connaissance de l'Opera PMS.
• Fluency en arabe (parlant, lisant et écrivant).

Responsibilities

• Accueillir et saluer les clients et visiteurs.
• Gérer les paiements avec précision selon les procédures.
• Répondre aux demandes des clients et fournir des informations.

Skills

Communication

Attention to Detail

Organizational Skills

Customer Service

Flexibility

Tools

Opera PMS

Job description

About Us

A Great Stay Starts at Premier Inn

Premier Inn is a British hotel chain and the UK's largest hotel brand with more than 900 hotels in the UK, Germany, UAE, and Qatar. Our hotels in the UAE operate under a strategic partnership between Emirates Group and Britain’s leading hospitality firm Whitbread PLC, aimed at expanding the Premier Inn brand throughout the region. We make everyday experiences special for millions of customers and create excellent career opportunities for people like you. Currently, we have 11 hotels in the Middle East with plans for new openings. We hold numerous industry awards, and we want you to help us add another to our collection!

Job Description

Your passion and energy will be evident as you welcome our guests and assist them with check-in and check-out procedures. Your natural, down-to-earth manner will help manage guest expectations efficiently in a fast-paced environment. With a keen eye for detail, you'll ensure all procedures are followed meticulously. Managing payments will come naturally to you, supported by excellent data entry skills for accurate reporting.

Main Responsibilities Include

• Greeting and welcoming guests, visitors, and suppliers; answering calls warmly and promptly in line with our brand standards.
• Responding to guest inquiries, providing information on promotions, room rates, activities, and local events to ensure a positive guest experience.
• Processing payments accurately according to cash handling procedures and managing reservations and cancellations efficiently.
• Identifying corporate leads and building long-term relationships.
• Promoting online presence and encouraging customer feedback.
• Monitoring online guest feedback and exploring improvement opportunities.
• Carrying out general office duties such as correspondence, emails, and filing to ensure smooth reception operations.
• Maintaining adequate stock of supplies and stationeries at the reception.
• Communicating effectively with all departments regarding guest requests and complaints for seamless service delivery.
• Ensuring guest safety in accordance with safety procedures and guidelines.

Requirements

Customer-oriented approach

• Excellent communication skills
• Strong attention to detail
• Flexibility, adaptability, and resilience under pressure
• Ability to work independently and as part of a team
• Proactive with excellent organizational skills
• Exceptional customer service skills

You must have / be

• At least one year of experience as a Hotel Receptionist in a Front Office department
• Knowledge of Opera PMS
• Fluency in Arabic (speaking, reading, and writing)

Benefits

We offer a competitive salary package, accommodation, transportation, medical insurance including dental, air tickets, and hours that promote work-life balance. We also support career growth and development within our company, fostering a culture of internal promotion and continuous improvement.

At Premier Inn, we value creating a vibrant culture that enhances the experience for both our customers and team members. We seek passionate individuals who embody our values and put the customer at the center of everything we do.

If you're ready to join a workplace that values your contributions and rewards your efforts, click on the "I'm interested" button and become part of our team!