Arabic Receptionist -Dubai International Airport

Premier Inn Hotels LLC; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hotel in Abu Dhabi is seeking a passionate Hotel Receptionist to manage guest check-ins and check-outs. The role requires strong attention to detail, excellent customer service skills, and the ability to work in a fast-paced environment. Candidates should have at least one year of experience and knowledge of Opera (PMS). The hotel offers a competitive salary package along with benefits including accommodation and medical insurance.

Benefits

Accommodation

Transportation

Medical insurance including dental

Air tickets

Qualifications

• Minimum of one year experience as a Hotel Receptionist.
• Knowledge of Opera (PMS) is required.
• Arabic language skills - speaking, reading, and writing.

Responsibilities

• Greet and welcome guests, answer queries, and process payments.
• Handle reservations and cancellations accurately.
• Communicate effectively with all departments regarding guest requests.

Skills

Attention to detail

Customer service

Organizational skills

Flexibility

Teamwork

Tools

Opera (PMS)

Job description

Your passion and energy will be infectious as you welcome our guests and support them through their check-in and check-out procedures. Your natural, down-to-earth manner will help you manage guest expectations in a fast-paced and busy environment. With a keen eye for detail, you will ensure no step in the procedures is missed. Managing payments will become second nature, and your excellent data entry skills will support accurate reporting.

Main responsibilities include :

1. Greet and welcome guests, visitors, and suppliers; answer telephone calls, providing a warm and timely welcome in line with our brand standards.
2. Answer guest-related queries and provide information on promotions, room prices, activities, and events in the surrounding area to ensure accurate information is provided to guests.
3. Ensure payments are processed according to cash handling procedures and handle reservations and cancellations accurately and efficiently.
4. Identify corporate leads and build long-term relationships.
5. Drive online mentions and promote customer feedback.
6. Understand online guest feedback and explore options for improvement.
7. Carry out general office duties, including correspondence, emails, and filing, to ensure the smooth operation of the reception area. Maintain an appropriate stock of supplies and reception stationeries.
8. Communicate effectively with all departments regarding guest requests and complaints to ensure smooth service delivery.
9. Ensure the safety of all guests in line with safety procedures and guidelines.

Requirements

Customer-oriented approach

1. Strong attention to detail
2. Flexibility, agility, and ability to work under pressure
3. Ability to work both independently and as part of a team
4. Proactive with excellent organizational skills
5. Ability to provide exceptional customer service to guests

You must have / be-

1. Minimum of one year experience as a Hotel Receptionist in the Front Office department of a hotel.
2. Knowledge of Opera (PMS)
3. Arabic language skills - speaking, reading, and writing.

We offer a competitive salary package, accommodation, transportation, medical insurance including dental, air tickets, and hours that support work-life balance.

We have many examples of team members who have grown and developed their careers within our company. If you are committed, driven, and eager to develop into other areas, we will support you in this journey.

At Premier Inn, we understand the importance of creating a culture that brings the experience to life for both our customers and our team, supported by strong company values. We employ individuals who believe in our values, have a passion to live and breathe them, and always prioritize the customer.

We aim for Premier Inn to be a place where people's skills and careers grow as fast as we do—a supportive and engaging environment where everyone has the opportunity to develop and achieve their dreams. We emphasize a 'promote from within' culture and strive to support our team in thriving and delivering excellence.

If this sounds like you and you are ready to work in an environment that values your contributions and rewards you fairly, please click on the "I'm interested" button and join our team!

Arabic International • Abu Dhabi, AZ, AE