Arabic Receptionist Dubai Al Jaddaf

Premier Inn Hotels LLC; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A hospitality company in Dubai seeks an experienced Hotel Receptionist to welcome guests, manage check-ins/outs, and provide exceptional customer service. Candidates should have at least one year of relevant experience, communication skills in Arabic, and proficiency in Opera (PMS). The role promises a supportive work environment with growth opportunities.

Benefits

Competitive salary package

Accommodation

Transportation

Medical insurance including dental

Air tickets

Work-life balance

Qualifications

• Minimum of one-year experience as a Hotel Receptionist.
• Ability to communicate in Arabic (speaking, writing, reading).

Responsibilities

• Greet and welcome guests and visitors according to brand standards.
• Manage guest-related queries and provide information on services.
• Process all reservations and cancellations accurately.
• Identify corporate leads and build relationships.
• Communicate effectively with departments regarding guest requests.
• Maintain safety procedures for all guests.

Skills

Customer-oriented approach

Excellent communication skills

Strong attention to details

Ability to work under pressure

Proactive organizational skills

Teamwork skills

Tools

Opera (PMS)

Job description

Your passion and energy will be infectious as you welcome our guests and support them through their check-in and check-out procedure. Your natural down-to-earth manner will result in being able to manage guest expectations in a fast and busy environment. With a keen eye for detail, you will not miss a step in the procedures. Managing payments will be second nature, and you will have excellent data entry skills to support accurate reports.

Main responsibilities include:

• Greet and welcome guests, visitors, suppliers, answer telephone calls, providing a warm, timely welcome in line with our brand standards.
• Answers guest-related queries and provides information for promotions, room prices, activities, and events in the surrounding area to provide accurate information to guests.
• Ensure payments are made according to the cash handling procedures and process accurately and efficiently all reservations and cancellations.
• Identify corporate leads and build long-term relationships.
• Drive online name mentions and promote customer feedback.
• Understand the online guest's feedback and explore options for improvement.
• Carry out general office duties, including correspondence, emails, and filing to ensure the smooth running of the reception area. Maintain appropriate stock of supplies and reception stationeries.
• Effectively communicate with all departments on all guests' requests and complaints for smooth service delivery.
• Ensure safety of all guests in line with the safety procedures and guidelines.

Requirements:

• Customer-oriented approach.
• Excellent communication skills.
• Strong attention to details.
• Flexible, agile, and able to work under pressure.
• Ability to work both independently and in a team.
• Proactive and excellent organizational skills.
• Ability to provide exceptional customer service to our guests.

You must have/be:

• Have a minimum of one-year experience as a Hotel Receptionist in the Front Office department of a hotel.
• Knowledge of Opera (PMS).
• Arabic Language - speaking, writing, and reading.

Benefits:

We offer a competitive salary package, accommodation, transportation, medical insurance, which includes dental, air tickets, and hours that offer you a work-life balance. Along with this, we have many examples of how those that work with us have grown and developed their career throughout our company. So, if you are committed and driven and want to develop into other areas, then we will support you to do this.

At Premier Inn, we know the importance of creating a culture that brings the experience to life for both our customers and our team, and this is supported by strong company values. We employ people that not only believe in our values but also have the passion to live and breathe them and always put the customer at the heart of everything we do.

We want Premier Inn to be a place where people's skills and careers grow as fast as we do. A place where everyone has the opportunities to develop and achieve their dreams. We put emphasis on a promote-from-within culture and continuously strive to create a supportive and engaging environment in which our team can thrive and deliver.