Arabic Reception Team Leader - Dubai Silicon Oasis

Premier Inn Hotels LLC; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading hotel group in Dubai is seeking a Reception Team Leader to oversee reception operations. In this role, you will be responsible for training staff, managing guest interactions, and ensuring high standards of customer service. We offer a competitive salary, medical insurance, and opportunities for career growth.

Benefits

Medical insurance (including dental)

Air tickets

Work-life balance hours

Career growth opportunities

Qualifications

• Minimum of 1 year experience leading a reception team in a branded hotel.
• Proficient in English; Arabic is a plus.

Responsibilities

• Train and guide colleagues to deliver exceptional service.
• Manage guest feedback and escalations effectively.
• Handle payments according to company cash handling procedures.

Skills

Customer service

Organizational skills

Team leadership

Attention to detail

Tools

Opera PMS

Microsoft Office

Job description

Want the opportunity to work in a preopening or have preopening experience? This might be the role for you!

Reporting directly to our Operations Manager, our Reception Team Leaders take responsibility for managing reception operations and leading the team to deliver exceptional service through practiced standards, policies, and procedures. Leading by example, you will demonstrate how to welcome and manage guests in a friendly, down-to-earth manner, taking great pride and attention to creating a service that our guests love.

What will I be doing

• Train, guide, and coach your colleagues to deliver exceptional service.
• Create a warm, welcoming experience, building rapport with repeat customers, and ensuring the team follows check-in and check-out standards and procedures.
• Answer telephone calls promptly and clearly in a polite and helpful manner.
• Manage guest feedback and escalations effectively.
• Handle payments according to company cash handling procedures and ensure shifts are properly closed and handed over.
• Manage and update reservations and requests through Opera.
• Set up, train, and implement front office procedures and practices.
• Build good rapport with guests and resolve issues quickly to maintain high-quality customer service.
• Stay informed about promotions, room prices, activities, and events in the area to provide accurate information to guests.
• Identify corporate leads and monitor online mentions.

Requirements

• A passion for great customer service
• Proficiency in English; Arabic is a plus
• Flexible, agile, and able to work under pressure
• Proactive with excellent organizational skills
• Ability to work and lead a team with a customer-oriented approach
• Attention to detail

Experience

• Minimum of 1 year experience leading a reception team in a branded hotel
• Knowledge of Opera PMS
• Proficient in Microsoft Office

Benefits

We offer a competitive salary package, medical insurance (including dental), air tickets, and hours that promote work-life balance. We support career growth and development within our company. At Premier Inn, we foster a culture aligned with our strong values, emphasizing employee passion, customer focus, and internal promotion. Join us if you're committed, driven, and eager to grow your career!