Applied Back-Office Manager

Provide the required support to the operation team and to the customer.
Coordinates, prioritizes and resolves issues encountered by a more experienced team/multiple teams across multiple geographic locations.
Optimizes the sourcing strategies to allocate manpower efficiently across multiple geographic locations.
Determines how to solve complex escalated issues that would impact the business and provides recommendations for solutions to executive leadership.
Possesses strong technical/product knowledge.
Quality Issue Management.
Contacts key stakeholders to resolve complaints and establish the appropriate improvement plan.
Coaches team members to ensure operational objectives are met.
Establishes and maintains training and audit/assessment programs to ensure the implementation and effectiveness of internal controls.
Owns standard customer agreements and service levels.

Minimum Requirements:
6-8 years' experience in managing people and managing back office.
People Manager: Requires broad management and leadership knowledge to lead the team.
Bachelor degree in Engineering.
SAP and MS knowledge.

Company Industry:

• Recruitment
• Placement Firm
• Executive Search

Department / Functional Area:

• Data Entry
• Operations
• Back Office Processing

Keywords:

• Applied Back-Office Manager