Application Transition and Run Manager

DXC Technology; Dubai; On-site; USD 80,000 - 120,000; Full time

Job summary

An established industry player is seeking a seasoned DevOps and application support professional with over a decade of experience. This role demands strong leadership, with responsibilities spanning team management in a 24x7 environment to hands-on troubleshooting of complex application and infrastructure issues. The ideal candidate will possess a solid understanding of CI/CD processes, cloud environments, and ITIL practices. If you are results-oriented, able to communicate effectively with stakeholders, and ready to take ownership of critical support functions, this opportunity is perfect for you.

Qualifications

• 10+ years of experience in DevOps and application support.
• 3-4 years of people management experience.

Responsibilities

• Managing support teams and resource planning.
• Providing technical guidance on CI/CD and automation.

Skills

DevOps

CI/CD

Docker

Kubernetes

AWS

Technical Guidance

Communication Skills

Incident Analysis

Oracle Forms

Java

.Net

SharePoint

Education

Engineering degree

Tools

ServiceNow

Job description

The provided job description contains valuable information but can be improved for clarity, structure, and formatting. Here is a refined version:

Job Responsibilities and Requirements

1. Educational Qualification: Engineering degree with 10+ years of experience in DevOps and application support.
2. Leadership Experience: At least 3-4 years of people management experience.
3. Program Management: Experience working as a transition or run manager in at least one program.
4. Technical Skills: Hands-on troubleshooting of application and infrastructure issues in production; good exposure to CI/CD, Docker, Kubernetes, AWS or other cloud environments.
5. Team Handling: Experience managing teams in a 24x7 onshore-offshore model.
6. Process Exposure: Knowledge of ITIL processes and ServiceNow.
7. Support Management: Experience in building, monitoring, and managing support teams; resource planning including staffing, technology, and infrastructure.
8. Policy Development: Developing and implementing policies to ensure high-quality support.
9. Customer Issue Resolution: Handling complex customer issues, performing RCA, and problem management.
10. Technical Guidance: Providing technical guidance on CI/CD, automation, and deployment processes.
11. Process Design: Designing and managing robust CI/CD deployment pipelines.
12. Performance Metrics: Establishing benchmarks and reporting KPIs for team productivity and efficiency.
13. Incident Analysis: Analyzing repeated incidents for permanent solutions.
14. Communication Skills: Ability to communicate effectively with business users and stakeholders, articulating technical issues and solutions.
15. Additional Skills: Experience with Oracle Forms, Java, .Net, SharePoint, and other bespoke solutions support and development.
16. Additional Requirements: Ability to work in shifts and on weekends; results-oriented with full ownership; strong fundamental knowledge in domain areas; capacity to understand business requirements and work collaboratively.