Application Support Specialist

Abu Dhabi Aviation; Abu Dhabi Emirate; On-site; AED 180,000 - 240,000; Full time

Job summary

Abu Dhabi Aviation is seeking a hands-on application support professional to keep enterprise systems, including our aviation MRO platform and live ERP, running smoothly. You’ll bridge end-users and vendors while supporting AI initiatives and data-driven improvements.

You’ll resolve defects, configure systems, build reports, and help test AI-enabled tools, with SQL/SSRS skills to extract and deliver insights for business operations.

Qualifications

• Degree in Software Engineering, Computer Science or a related field.
• 5+ years in IT application support or enterprise systems support; aviation preferred.
• Hands-on experience supporting or implementing ERP systems.
• Experience with aviation MRO software, reporting and data extraction.
• SQL Server and SSRS expertise; data preparation and reporting.
• Practical AI/ML experience including LLM integration and automation.

Responsibilities

• Support, configure, test and maintain ADA's enterprise applications, ensuring optimal performance and minimal downtime.
• Manage day-to-day operation of aviation MRO software with Engineering & Maintenance and the vendor.
• Support ERP implementation end-to-end: configuration, data migration, integration, testing and stabilization.
• Act as the technical liaison between end-users and vendors on business-critical applications.
• Gather and document business requirements, procedures and access needs.
• Deliver first- and second-line application support and basic user training.
• Develop enhancements, interfaces and integrations between enterprise systems.
• Design, develop, integrate and test AI-based solutions.
• Prepare, cleanse and curate data for AI/ML use cases.
• Integrate AI, LLM and machine-learning services into enterprise applications.
• Build ad-hoc and scheduled reports using SQL Server and SSRS.
• Write and optimise SQL queries to extract, transform and validate data.
• Perform statistical and strategic analysis to support business needs.
• Maintain technical and functional documentation and track items to closure.
• Comply with Information Security, EHS and ADA policies.

Skills

AI/ML experience

Education

Degree in Software Engineering or Computer Science

AI/ML certifications

Tools

Microsoft SQL Server

SSRS

ERP systems

Job description

ADA is looking for a hands‑on application support professional to keep our business‑critical enterprise systems — including our aviation MRO platform and a live ERP implementation — running smoothly and reliably. You'll be the go‑to technical resource between our end‑users and vendors, while also supporting ADA's AI and automation initiatives that make our operations smarter and faster.

This is a support role with real variety: one day you're resolving a defect with a vendor or configuring the MRO system, the next you're building a management report or helping test a new AI‑enabled tool.

Responsibilities

Keep our systems running

• Support, configure, test and maintain ADA's enterprise applications, ensuring optimal performance and minimal downtime
• Manage the day-to-day operation of our aviation MRO software in partnership with Engineering & Maintenance and the vendor, safeguarding availability and data integrity
• Support the ERP implementation end-to-end: configuration, data migration, integration, testing, defect resolution and post go‑live stabilisation

Build the bridge between users, vendors and technology

• Act as the technical liaison between end‑users and vendors on business‑critical applications
• Gather and document business requirements, operational procedures and access needs
• Deliver first‑ and second‑line application support and basic user training
• Develop application enhancements, interfaces and integrations between enterprise systems

Drive AI and automation

• Design, develop, integrate and test AI‑based solutions supporting ADA's AI initiatives
• Prepare, cleanse and curate data for AI/ML use cases and identify opportunities for AI‑enabled improvement
• Integrate AI, LLM and machine‑learning services and APIs into enterprise applications
• Evaluate and prototype new software and AI tools, and support implementation of approved solutions
• Build ad‑hoc and scheduled reports using Microsoft SQL Server and SSRS, including extracts from the MRO solution
• Write and optimise SQL queries to extract, transform and validate data
• Perform statistical and strategic analysis to support business needs

Deliver with discipline

• Maintain technical and functional documentation — configuration notes, test cases, user guides
• Track open items to closure, provide status reports to the Head of IT, and escalat[e] issues beyond your remit
• Comply with Information Security, EHS and all applicable ADA policies and regulatory requirements

Experience and Qualifications

• Degree in Software Engineering, Computer Science or a related field, with completed technical and AI/ML certifications
• 5+ years in IT application support or enterprise systems support — aviation sector experience preferred
• Hands‑on experience supporting or implementing ERP systems
• Proven experience with industry‑recognised aviation MRO software, including report and data‑extract development
• Practical expertise in Microsoft SQL Server and SSRS
• Demonstrable AI/ML/Generative‑AI experience — LLM integration, automation or data preparation — evidenced by certification or project work
• Working knowledge of systems such as Veryon Rusada (MRO) and Oracle Fusion (ERP), or comparable platforms