Application Support & Labor Reporting Manager - Workforce Administration

Wynn Al Marjan Island; Ras Al Khaimah; On-site; AED 300,000 - 540,000; Full time

Benefits offered by this job

Salary paid in Dirhams (AED)

Healthcare package

Incentive programs

Job summary

Wynn Al Marjan Island in Ras al-Khaimah is seeking an Application Support and Labor Reporting Manager to join the Workforce Administration team.

You will provide day-to-day functional support for UKG Pro WFM, manage data reporting, and drive labor analytics to support operational decision making. This role requires strong Excel, Power BI, and SQL skills, with experience in large hospitality environments.

Qualifications

• Bachelor’s degree in information systems, Business Administration, Data Analytics, Hospitality Management, or related field.
• 3–5 years’ experience in workforce systems support, labor reporting, analytics, scheduling, timekeeping, payroll support, or HR systems.
• Hands‑on experience with UKG Pro Workforce Management is required.
• Knowledge of Virtual Roster is required.
• Experience with UKG Pro WFM modules (Timekeeping, Scheduling, Absence Management, Analytics, Data Views, Reporting, ESS, MSS) preferred.
• Experience in integrated resort, casino, hotel, hospitality, or 24/7 operations preferred.
• Advanced Excel skills; Power BI, SQL, data visualization advantageous.

Responsibilities

• Provide day-to-day functional support for UKG Pro Workforce Management and Virtual Roster.
• Serve as a key contact for system queries, issues, and enhancement requests.
• Troubleshoot errors, access issues, scheduling problems, and reporting discrepancies.
• Maintain system configuration: pay rules, work rules, labor levels, access profiles, and leave rules.
• Assist with testing, patches, and new functionality pre-production deployment.
• Monitor performance and escalate IT or vendor issues as needed.
• Develop and maintain labor reports, dashboards, and data views for decision-making.
• Reconcile scheduled vs actual hours, leave, and payroll outputs.
• Support forecasting and workforce planning with reliable data analysis.

Skills

UKG Pro WFM

Virtual Roster

Power BI

SQL

Excel

Data Visualization

Labor Reporting

Workforce Analytics

Timekeeping

Payroll Support

Education

Bachelor’s degree in information systems

Tools

UKG Pro

Job description

Job Description

About Wynn Al Marjan Island: On schedule to open in the United Arab Emirates in 2027, Wynn Al Marjan Island has been created as an opulent and entertaining beachside destination for discerning guests to play and relax. Located less than 50 minutes from Dubai International Airport, this integrated resort offering 1,530 rooms and suites, 22 restaurants and lounges, a theatre, nightclub, and five-star spa is currently under construction on a picturesque island that gracefully curves into the Arabian Gulf.

About The Position

Wynn Al Marjan Island is currently seeking Application Support and Labor Reporting Manager to join the resort’s Workforce Administration team.

Responsibilities

Workforce Application Support

• Provide day-to-day functional support for UKG Pro Workforce Management, Virtual Roster and related workforce applications.
• Act as a key point of contact for workforce application queries, system issues, user support, and enhancement requests.
• Troubleshoot and resolve system errors, user access issues, configuration concerns, scheduling issues, timekeeping exceptions, and reporting discrepancies.
• Support the maintenance of workforce system configuration, including pay rules, work rules, labor levels, access profiles, scheduling rules, leave rules, workflows, and system permissions.
• Assist with testing and validation of system updates, patches, enhancements, and new functionality before deployment to production.
• Monitor workforce application performance and elevate technical or integration issues to IT, vendors, or system partners as required
• Support the effective use of UKG Pro WFM modules, including Timekeeping, Scheduling, Absence Management, Employee Self-Service, Manager Self-Service, Analytics, Data Views, and Reporting.
• Support the effective use of Virtual Roster for scheduling, leave visibility, roster planning, operational labor deployment, and gaming or integrated resort workforce requirements.
• Maintain user access, security profiles, and manager visibility in line with approved business structure and operational requirements.
• Provide guidance and support to managers, schedulers, and end users on workforce application processes and best practices.

Labor Reporting and Analytics

• Develop, maintain, and enhance labor reports, dashboards, and data views to support operational decision-making.
• Produce regular and ad hoc labor reports covering headcount, scheduled hours, actual hours, overtime, leave, absenteeism, labor cost, time and attendance approvals, payroll readiness, roster compliance, and productivity indicators.
• Analyze workforce data to identify trends, risks, gaps, and opportunities for improved labor efficiency and cost control.
• Support the Workforce Administration team with accurate labor reporting and analysis.
• Validate labor data across workforce systems to ensure accuracy, consistency, and completeness.
• Reconcile scheduled hours, actual hours, leave data, timecard information, and payroll-related workforce outputs.
• Build and maintain reporting tools that provide visibility of labor performance across departments, job roles, cost centers, and business units.
• Prepare management reports and presentations that clearly explain labor trends, exceptions, and recommended actions.
• Support labor forecasting and workforce planning activities through reliable data analysis and reporting.

About You

• Bachelor’s degree in information systems, Business Administration, Data Analytics, Hospitality Management, or a related field is preferred.
• Minimum of 3 to 5 years’ experience in workforce systems support, labor reporting, workforce analytics, scheduling systems, time and attendance, payroll support, or HR systems.
• Hands‑on experience with UKG Pro Workforce Management is required.
• Knowledge of Virtual Roster is required.
• Experience with UKG Pro WFM modules such as Timekeeping, Scheduling, Absence Management, Analytics, Data Views, Reporting, Employee Self‑Service, and Manager Self‑Service is highly preferred.
• Experience in an integrated resort, casino, hotel, hospitality, entertainment, or large‑scale 24/7 operational environment is preferred.
• Experience supporting workforce system integrations with HRIS, payroll, finance, scheduling, or time clock systems is preferred.
• Advanced Microsoft Excel skills are required, including formulas, pivot tables, data validation, lookups, and reporting analysis.
• Experience with Power BI, SQL, data visualization, dashboard development, or other reporting tools is an advantage.
• Strong understanding of labor reporting, scheduling, time and attendance, overtime tracking, leave management, payroll cut‑off processes, and workforce compliance.

About Wynn Al Marjan Island’s Benefits

• We offer an attractive salary, paid in Dirhams (AED), the local currency of the UAE.
• Excellent leave policy.
• Healthcare package.
• Incentive programs.
• Other employee benefits.