Application Support Engineer

Ultimate HR Solutions; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading HR solutions firm in Dubai is seeking an experienced Application Production Support Engineer to ensure the reliability of enterprise applications. The ideal candidate will have extensive experience in monitoring, troubleshooting, and incident management, especially within banking and financial services. This full-time role involves collaborating with various teams to proactively resolve issues and ensure compliance with SLAs. All mandatory benefits as per UAE law are included.

Qualifications

• 35 years of experience in Application Production Support or related roles.
• Hands-on experience with monitoring tools like Dynatrace, Datadog, and Prometheus.
• Experience in incident management and troubleshooting.

Responsibilities

• Monitor application performance and provide support.
• Investigate incidents collaborating with development and infrastructure teams.
• Implement automated monitoring and alerting.

Skills

Monitoring applications

Incident management

Troubleshooting

Automated monitoring

Log analysis

Collaboration with teams

Knowledge of banking applications

Tools

Dynatrace

Datadog

Prometheus

AWS

Azure

GCP

SQL

.NET

Java

Job description

Overview

We are looking for a skilled Application Production Support Engineer with 35 years of experience to join our team. The ideal candidate will have experience in monitoring, troubleshooting and incident management for enterprise applications, preferably in banking and financial services.

Responsibilities

• Monitor application performance using tools such as Dynatrace, Datadog and Prometheus.
• Provide L1/L2 support for production applications ensuring uptime and reliability.
• Investigate and resolve incidents collaborating with L2/L3 development, DevOps and infrastructure teams.
• Implement automated monitoring, alerting and log analysis for proactive issue resolution.
• Work closely with stakeholders to ensure SLAs and KPIs are met.
• Participate in root cause analysis (RCA) and provide long-term solutions for recurring issues.
• Support deployments, patching and upgrades in production environments.

Requirements

• 35 years of experience in Application Production Support or related roles.
• Hands-on experience with Dynatrace, Datadog and Prometheus for monitoring and alerting.
• Experience in incident management, troubleshooting and log analysis.
• Exposure to banking and financial domain applications and regulatory requirements.
• Familiarity with cloud platforms like AWS, Azure or GCP is a plus.

Benefits

All mandatory benefits as per UAE law

Key Skills

Splunk, IIS, SQL, .NET, Perl, Shell Scripting, WebLogic, Java, Sybase, Oracle, Application Support

Employment Type : Full Time

Experience: years

Vacancy: 1