Application Support Engineer

Confidential Company; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A healthcare technology solutions firm is seeking an experienced Technical Support Engineer in Dubai. You will provide L1/L2 support for IT systems, troubleshoot issues, and enhance operational efficiency. The ideal candidate has a Bachelor's degree, strong SQL experience, and exceptional communication skills in both Arabic and English. This role offers competitive compensation and a dynamic working environment.

Qualifications

• Strong business application knowledge required.
• Experience in IT systems support, specifically L1/L2 roles.
• Ability to troubleshoot and optimize Oracle PL/SQL queries.

Responsibilities

• Provide application support and manage incidents.
• Collaborate with teams and ensure adherence to ITIL processes.
• Oversee production activities and ensure compliance with quality standards.

Skills

SQL experience

Communication skills

Problem-solving skills

Analytical skills

Database management

Help Desk experience

Technical sales expertise

Education

Bachelor's degree

Job description

Provide application support, manage incidents, troubleshoot issues, and collaborate with teams while ensuring adherence to ITIL processes and strong database management skills.

Provide L1/L2 support for IT systems, troubleshoot issues, optimize Oracle PL/SQL queries, and ensure effective communication in Arabic and English.

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