Application Support Engineer

Dicetek LLC; Abu Dhabi; On-site; AED 201,000 - 312,000; Full time

Job summary

Dicetek LLC in Abu Dhabi seeks an Application Support Engineer to support the Delivery Team and Application Maintenance. The role focuses on handling incidents, requests, and changes to meet business needs.

You will investigate issues, provide updates to users, test software, and collaborate with the development team and clients to improve application performance.

Qualifications

• 4+ years proven IT experience performing hands-on software development roles.

Responsibilities

• Provide application support for incidents, requests and changes, and provide user updates.
• Perform analyses on software functionality and suggest improvements.
• Coordinate testing and bug fixes across frontend/backend components.
• Collaborate with software development teams, users, and clients to improve performance.
• Maintain and document application support processes and ticket progress.

Skills

Agile

Job description

Application Support Engineer, for the Delivery Team and Application Maintenance, will work to support users for all the applications incident, requests and change that provide business need.

Responsibilities

• Support application users through receiving application issues and requests, investigate and resolve the issues and Provide user consistent updates on progress.
• Performing analyses on software application functionality and suggesting improvements.
• Ensuring effective front-end and back-end functionality of applications.
• Providing software application support under the supervision of the Senior Engineer.
• Finish all assigned tasks with quality within the defined timebox.
• Conducts unit testing and integration testing, executing the necessary bug fixing.
• Consulting with the software development team, internal users, and clients to improve application performance.
• Managing code migration across environments to ensure continued and synchronized functionality.
• Establishing the root causes of application errors, Analyse defects, follow up with vendor for corrective actions and escalating serious concerns to the Senior Engineer.
• Keeping a record of configuration changes and scheduling application updates.
• Documenting processes and monitoring application performance metrics.
• Providing front-end support to clients and colleagues in other departments.
• Assign and review of users access requests.
• Answer, evaluate, and prioritize requests for assistance from users
• Maintain updated notes on ticket progress within the system, and create/update history records and related problem documentation
• Collect information about problems and lead user through diagnostic procedures to determine source or error
• Collect information about problems and lead user through diagnostic procedures to determine source or error
• Write and revise user instruction materials relevant to supported user base along with backend process documentation and instructions
• Develop and report application support analysis reports including tickets details and corrective actions.

Work Experience Minimum

• 4+ years proven IT experience performing hands‑on software development roles.

Preferred

• 8+ years of relevant work experience
• Agile driven development