Application Specialist, Clinical Laboratory

InterSystems; Dubai; On-site; USD 60,000 - 90,000; Full time

Job summary

A leading data technology provider is hiring an Application Specialist in Dubai. This role involves implementing the TrakCare Lab solution, ensuring successful deployment, and serving as a key resource for customer interactions. Candidates should have strong communication skills and a background in healthcare, with at least three years of relevant experience.

Qualifications

• Minimum of 3 years' experience in healthcare.
• Experience in software solution implementation.
• Proficiency in English.

Responsibilities

• Lead role in implementing the TrakCare Lab solution.
• Ensure successful deployment by providing application knowledge.
• Serve as an expert resource for customers.

Skills

Communication

Consultative Skills

Customer Interaction

Team Contribution

Functional Documentation

Knowledge of Information Systems

Software Testing

Education

University degree in Science

Specialization in Clinical Laboratory

Job description

We are currently hiring an Application Specialist to be based in our Dubai office, with willingness to travel throughout the Middle East, particularly to Saudi Arabia, where many of our key current and prospective customers are located.

About InterSystems TrakCare Lab

InterSystems TrakCare Lab is an advanced and proven Laboratory Information Management System (LIMS) that meets the demands of modern clinical laboratories. It offers sophisticated functionality across various departments including Hematology, Biochemistry, Blood Transfusion, Endocrinology, Microbiology, Cytology, Immunology, Histopathology, Serology, Virology, and Toxicology. TrakCare Lab provides benefits such as accurate results reporting, improved laboratory efficiency, better business management, and increased customer satisfaction.

Role and Responsibilities

The Application Specialist will play a lead role in implementing the TrakCare Lab solution. Responsibilities include ensuring the successful deployment of the product by providing application knowledge and delivery services. Key areas include requirements scoping, field design, documentation, change requests, and testing.

The specialist will serve as an expert resource for customers, communicating and prioritizing their requirements to other business areas.

Essential Qualifications

• Excellent communication skills, with experience in conducting customer training workshops and presentations
• Strong consultative skills and the ability to articulate ideas effectively
• Experience in direct customer interaction, including with clinicians, and delivering clear messaging
• Minimum of 3 years' experience in healthcare, with a good understanding of administrative and/or clinical processes
• Experience in software solution implementation
• Ability to contribute to a multidisciplinary team
• Experience in writing functional documents and business process mapping
• Knowledge of Information Systems
• Proficiency in English
• University degree in Science
• Specialization in Clinical Laboratory

Desirable Skills

• Experience communicating with stakeholders at various levels within healthcare organizations, including government, public, and private sectors
• Experience with Electronic Medical Records (EMR) systems
• Exposure to IT services in a customer-facing environment
• Previous experience as an Application or Configuration Specialist
• Experience in change management
• Good computer skills and experience in software testing

About InterSystems

InterSystems is a leading data technology provider delivering a unified foundation for next-generation applications across healthcare, finance, manufacturing, and supply chain sectors in over 80 countries. Founded in 1978 and headquartered in Boston, Massachusetts, InterSystems has 38 offices in 28 countries, supporting customers and partners worldwide with 24/7 support. For more information, please visit our website.

Note

The required experience level and seniority for this role are not clearly specified.