Application Engineer Aftersales

Hyva; Dubai; Hybrid; AED 180,000 - 220,000; Full time

Job summary

A global transport solutions provider is seeking an Application Engineer in Dubai. The role involves customer value creation, presales support, and technical assistance for capital equipment. Candidates should have a Bachelor’s degree and 13 years of relevant experience with strong knowledge of hydraulic solutions and effective communication skills in English. The position offers a competitive salary, hybrid working conditions, and a commitment to sustainability.

Benefits

Competitive salary with annual adjustments

Hybrid work environment

Various company activities

Commitment to sustainability and ecology

Qualifications

• 13 years of relevant experience.
• Good knowledge in Capital Equipment products including cranes, hook loaders, and tippers.
• Excellent written and verbal communication skills in English.

Responsibilities

• Support Sales and customers in defining the best possible product selection.
• Manage technical work preparations of sold transport solutions.
• Operate internal help desk for technical issues.
• Handle warranty claims and ensure prompt resolution.
• Provide technical and commercial support to the Sales team.

Skills

Customer-focused with problem-solving abilities

Strong communication skills

Organizational skills

Ability to work independently

Problem-solving skills

Education

Bachelor’s degree or higher

Tools

Microsoft Office

AutoCAD 2D

SolidWorks 3D

Job description

ABOUT THE COMPANY

Hyva Group is a leading global provider of innovative and highly efficient transport solutions for the commercial vehicle and environmental service industries. The company is committed to the development, production, marketing and distribution of components used in hydraulic loading and unloading systems on trucks and trailers. Its products are used worldwide across a range of sectors including transport, construction, mining, materials handling and environmental services providers.

Founded in 1979, the company is headquartered in Alphen aan den Rijn in the Netherlands and operates in more than 110 countries with over 3,500 employees worldwide. The Hyva Group encompasses more than 30 subsidiaries globally with extraordinary sales and service coverage and 14 production facilities in Brazil, China, Germany, India and Italy with more than 20,000 customers.

POSITION OVERVIEW

The Application Engineer increases sales through customer value creation by ensuring the product performs best in a given application, including the presales process.

The Application Engineer is responsible for effective and efficient work planning for Capital Equipment and hydraulics orders and technical/commercial support to the sales departments. He/she is responsible for providing excellent customer service after the sale of our products and installations and plays a crucial role in building and maintaining long‑lasting relationships with our customers by providing process technical support.

Key focuses include presales tasks, technical work preparation tasks and technical support.

MAIN RESPONSIBILITIES

• Support Sales and customers in defining the best possible product selection and system solution for their operation (presales phase); creating Trailer‑Win concepts and offer drawings (AutoCAD, SolidWorks, Autodesk Inventor, etc.; SEBIS codes).
• Manage technical work preparations of sold transport solutions, including designs, project folders, proper creation of the technical documentation and quality level.
• Operate internal help desk to answer queries from Sales, customers, product managers and product specialists on technical issues.
• Handle warranty claims and ensure prompt and effective resolution.
• Provide technical and commercial support to the Sales team.
• Study the operation and product to make informed recommendations for operational system or product‑related improvements.
• Provide input to R&D engineering for continuous product improvement and year‑model upgrades.
• Proactively communicate with customers about product updates, new features and potential improvements.
• Ensure evaluation and integration of customer feedback.
• Provide all necessary product information that may be required in support of sales.
• Responsible for management of various documentation materials such as construction guidelines, project files and technical manuals.
• Define and execute trainings for trainers, product managers and customers (country & dealer level) on site and by remote sessions.
• Handle and resolve all incoming technical warranty cases from our subsidiaries, dealers and direct customers in the warranty database within the given time parameters.
• Manage warranties according to Hyva’s guidelines and principles.
• Use Hyva’s global processes and technologies to complete these tasks.
• Provide local technical help where required.
• Willing to travel.

QUALIFICATIONS

• Bachelor’s degree or higher.
• 13 years of relevant experience.
• Good knowledge in Capital Equipment products including cranes, hook loaders, tippers and similar.
• Very good in Microsoft Office, AutoCAD 2D design and SolidWorks 3D design.
• Customer‑focused with problem‑solving abilities.
• Strong product mindset by demonstrating a fast‑learning approach, problem‑solving, great communication skills and empathy.
• Strong organisational and problem‑solving skills.
• Ability to work independently and collaborate effectively in an international environment.
• A team player with proven ability to validate solutions and deliver features from inception to delivery.
• Strong tactical with the ability to handle multiple projects simultaneously.
• Championing creating and delivering value via incentive‑based adoption strategies for features and capabilities.
• Excellent written and verbal communication skills in English.

WHAT WE OFFER

• We care about ecology and are truly sustainable. Not only for the environment but also for social resources.
• We have a highly dynamic and very international work environment.
• We have Great Place to Work certified countries.
• We provide a competitive salary which is adjusted on an annual basis in case of good performance.
• We work hybrid and care about your work & life balance.
• You will find nice extras such as various company activities during the year.

DIVERSITY

We welcome everyone regardless of origin, gender, age, sexual orientation, philosophical or political conviction, disability, etc.

KEY SKILLS

Children Activity, EAM, Engineering Support, Maintenance Engineering, Accident Investigation, Branding

EMPLOYMENT TYPE

Full Time

EXPERIENCE

Years

VACANCY

1