Application Engineer Aftersales

Hyva; Dubai; Hybrid; AED 60,000 - 100,000; Full time

Job summary

An innovative company seeks an Application Engineer to enhance customer value through technical support and presales activities. In this dynamic role, you will provide essential technical guidance, manage project documentation, and ensure customer satisfaction post-sale. With a focus on building lasting relationships, you'll engage in continuous product improvement and collaborate with international teams. This forward-thinking organization values sustainability and offers a hybrid work environment, promoting a healthy work-life balance. If you're passionate about customer service and technical excellence, this opportunity is perfect for you.

Benefits

Competitive salary adjusted annually

Hybrid work environment

Company activities throughout the year

Great Place to Work certified countries

Qualifications

• 1-3 years of relevant experience in Capital Equipment products.
• Ability to work independently and in a team in an international setting.

Responsibilities

• Support sales in defining product selection and system solutions.
• Manage technical work preparations and documentation for sold solutions.

Skills

Problem-solving

Communication skills

Organizational skills

Customer-focused

Technical support

Education

Bachelor's degree or higher

Tools

Microsoft Office

AutoCad

SolidWorks

Job description

ABOUT THE COMPANY
Hyva Group is a leading global provider of innovative and highly efficient transport solutions for the commercial vehicle and environmental service industries. The company is committed to the development, production, marketing, and distribution of components used in hydraulic loading and unloading systems on trucks and trailers. Its products are used worldwide across a range of sectors including transport, construction, mining, materials handling, and environmental services providers.

Founded in 1979, the company is headquartered in Alphen aan den Rijn in The Netherlands and operates in more than 110 countries with over 3500 employees around the world. The Hyva Group encompasses more than 30 subsidiaries globally with extraordinary sales and service coverage and 14 production facilities in Brazil, China, Germany, India, and Italy, serving more than 20000 customers.

POSITION OVERVIEW
The Application Engineer increases sales through customer value creation by ensuring the product performs best in a given application, including the presales process. The Application Engineer is responsible for effective and efficient work planning for Capital Equipment and hydraulics orders, providing technical and commercial support to the sales departments. They are also responsible for providing excellent customer service after the sale of our products and installations, playing a crucial role in building and maintaining long-lasting relationships with our customers by providing process technical support. Key focuses include presales tasks, technical work preparation tasks, and technical support.

MAIN RESPONSIBILITIES

1. Support Sales and customers in defining the best possible product selection and system solution for their operation (presales phase); creating Trailer Win concepts offer drawings (AutoCad, SolidWorks, Autodesk Inventor, etc. SEBIS codes).
2. Manage technical work preparations of sold transport solutions including designs, project folders, proper creation of the technical documentation, and quality level.
3. Operate internal help desk to answer queries from Sales/customers/product managers/product specialists on technical issues.
4. Handle warranty claims and ensure prompt and effective resolution.
5. Provide technical and commercial support to the Sales team.
6. Study the operation and product to make informed recommendations for operational system or product-related improvements.
7. Provide input to R&D engineering for continuous product improvement and year model upgrades.
8. Proactively communicate with customers about product updates, new features, and potential improvements.
9. Ensure evaluation and integration of customer feedback.
10. Provide all necessary product information that may be required in support of sales.
11. Responsible for management of various documentation materials such as construction guidelines, project files, and technical manuals.
12. Define and execute trainings for trainers, product managers, and customers (country & dealer level) on-site and by remote sessions.
13. Handle and resolve all incoming technical warranty cases from our subsidiaries, dealers, and direct customers in the warranty database within the given time parameters.
14. Manage warranties according to Hyva's guidelines and principles.
15. These tasks should be completed using Hyva's global processes and technologies.
16. Ensure that local technical help is provided.
17. Willing to travel.

QUALIFICATIONS

• Bachelor's degree or higher.
• 1-3 years of relevant experience.
• Good knowledge in Capital Equipment products including cranes, hook loaders, tippers, and similar.
• Very Good in Microsoft Office, AutoCad (2D design), and SolidWorks (3D design).
• Customer-focused with problem-solving abilities.
• Strong product mindset by demonstrating learn-fast approach, problem-solving, great communication skills, and empathy.
• Strong organizational and problem-solving skills.
• Ability to work independently and collaborate effectively in an international environment.
• A team player with proven ability to validate solutions and deliver features from inception to delivery.
• Strong tactical with the ability to handle multiple projects simultaneously.
• Championing creating and delivering value via incentive-based adoption strategies for features and capabilities.
• Excellent written and verbal communication skills in English.

WHAT WE OFFER

• We care about ecology and are truly sustainable. Not only for the environment but also for social resources.
• We have a highly dynamic and very international work environment.
• We have Great Place to Work certified countries!
• We provide a competitive salary which is adjusted on an annual basis in case of good performance.
• We work hybrid and care about your work & life balance.
• You will find nice extras such as various company activities during the year.

DIVERSITY
We welcome everyone regardless of origin, gender, age, sexual orientation, philosophical or political conviction, disability, etc.