Application Engineer / Aftersales

Hyva; Dubai; On-site; USD 50,000 - 80,000; Full time

Job summary

A leading company in the capital equipment sector seeks an Application Engineer to enhance sales and customer satisfaction. This role involves pre-sales support, technical documentation, and customer relationship management. Ideal candidates will have a degree, relevant experience, and strong technical knowledge in products like cranes and tippers while excelling in problem-solving and communication.

Qualifications

• 1-3 years of relevant experience in Capital Equipment.
• Strong tactical execution and ability to handle multiple projects.
• Excellent written and verbal communication skills in English.

Responsibilities

• Support Sales and customers in defining product selection.
• Manage technical work preparations of sold transport solutions.
• Provide technical and commercial support to Sales team.

Skills

Customer-focused

Problem-solving

Strong organisational skills

Strong communication skills

Ability to work independently

Team player

Education

Bachelor's degree or higher

Tools

AutoCad

SolidWorks

Microsoft Office

Job description

POSITION OVERVIEW
The Application Engineer increases sales through customer value creation by ensuring the product performs best in a given application, including the pre-sales process.
Application Engineer is responsible for the effective and efficient work planning for Capital Equipment and hydraulics orders and technical / commercial support to the sales departments. Is responsible for providing excellent customer service after the sale of our products and installations and plays a crucial role in building and maintaining long-lasting relationships with our customers by providing process- technical support.
Key focuses include pre-sales tasks, technical work-preparation tasks and technical support.

MAIN RESPONSIBILITIES

Support Sales and customers in defining the best possible product selection and system solution for their operation (pre-sales phase); creating Trailer Win concepts, offer drawings (AutoCad, SolidWorks, Autodesk Inventor etc.), SEBIS codes;

Manage technical work-preparations of sold transport solutions, including designs, project folders, proper creation of the technical documentation and quality level;

Operate internal help desk to answer queries from Sales/customers/product managers/product specialists on technical issues;

Handle warranty claims and ensure prompt and effective resolution

Provide technical and commercial support to Sales team;

Study the operation and product to make informed recommendations for operational, system or product-related improvements;

Provide input to R&D engineering for continuous product improvement and year model upgrades;

Proactively communicate with customers about product updates, new features, and potential improve

Ensure evaluation and integration of customer feedback;

Provide all necessary product information that may be required in support of sales;

Responsible for management of various documentation materials, such as construction guidelines, project files and technical manuals;

Define and execute trainings for trainers, product managers and customers (country & dealer level) on site and by remote sessions;

Handle and resolve all incoming technical warranty cases from our subsidiaries, dealers and direct customers in the warranty database within the given time parameters.

Manage warranties according to Hyva s guidelines and principles

These tasks should be completed using Hyva's global processes and technologies

Ensure that local technical help is provided.

Willing to travel

QUALIFICATIONS

• Bachelor s degree or higher
• 1-3 years of relevant experience
• Good knowledge in Capital Equipment products, including cranes, hook loaders, tippers and similar
• Very Good in Microsoft office, AutoCad (2d design) and SolidWorks (3d design),
• Customer-focused with problem-solving abilities.
• Strong product mindset by demonstrating learn-fast approach, problem-solving, great communication skills, and empathy.
• Strong organisational and problem-solving skills
• Ability to work independently and collaborate effectively in an international environment.
• A team player with proven ability to validate solutions and deliver features from inception to delivery
• Strong tactical execution with the ability to handle multiple projects simultaneously
• Championing, creating, and delivering value via incentive-based adoption strategies for features and capabilities
• English excellent written and verbal communication skills

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