App Submission and Support specialist

Global Payments Inc.; Dubai; On-site; AED 60,000 - 100,000; Full time

Job summary

An established industry player is seeking an App Submission and Support Specialist to join their dynamic team. In this exciting role, you will be the go-to expert for app submissions to major platforms, providing essential tier-1 support to global partners. You will thrive in a fast-paced environment, utilizing your technical skills and communication prowess to troubleshoot issues and enhance submission processes. This position offers a vibrant work culture, competitive salary, and numerous benefits, including tier-1 medical insurance and opportunities for global career progression. Join this innovative firm and make a significant impact in the tech landscape!

Benefits

Tier 1 medical insurance

25 days annual holiday

Wellbeing initiatives

Regular social events

Charitable initiatives

Office with amazing views

Qualifications

• 1-3 years of experience in a technical support role in SaaS or cloud environments.
• Proficiency in English with strong communication skills.

Responsibilities

• Submit apps to Google Play and App Store while providing tier-1 support.
• Manage submission queues and recommend process improvements.

Skills

Technical Support

Communication Skills

Troubleshooting

Time Management

Multi-tasking

Education

Experience in SaaS or Cloud Applications

Tools

Google Play

iTunes Connect

Job description

We are looking for an App Submission and Support specialist with great technical, relational, and communicational skills to be part of our growing operations lineup. As a Support & Submission Specialist, you will be responsible for providing tier-1 support to Como's business and tech partners around the world, and services related to our mobile apps submissions to the App Store and Google Play.

Responsibilities:

1. Submit Como white label apps to Google Play and App Store
2. Ace our submission process and provide ongoing support in related matters.
3. Maintain a low rate of non-bug escalations to the development team.
4. Manage the submission queue keeping the high priority apps submission time as short as possible
5. Recommend our mobile development team and dev ops on improvements to the submission process
6. Become a knowledge expert that will serve as the focal point to the entire operations teams of our business partners around the world.
7. Provide ongoing tier-1 support.

Requirements:

1. Experience with Google Play and iTunes Connect - advantage
2. 1-3 years of experience as a Technical Support Specialist or similar CS role ideally in a software as a service (SaaS) or cloud applications environment
3. Ability to troubleshoot complex software issues.
4. Proficiency in English, with strong written and verbal communication skills.
5. Ability to work with cutting-edge technology and assimilate information rapidly
6. Self-managed, with a strong ability to prioritize and manage time effectively
7. Multi-tasking, self-learning, highly motivated, and a team player
8. Reliable, organized, detail-oriented, independent, and self-motivated

The teams have assigned clients in different regions worldwide, therefore, the work timings will be as follows: 12.30pm to 10.00pm.

In addition to a competitive salary, you will have access to an excellent benefits package, including:

• Tier 1 medical insurance for team member and dependents upon joining (worldwide coverage)
• A positive, productive, and energetic work environment!
• 25 days annual holiday
• Global career progression opportunities
• Wellbeing initiatives, regular social events and charitable initiatives to give back to our community
• Office with amazing views on JLT park, lake, and Dubai Marina