Animator - Waterpark

Grand Hyatt; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading hospitality establishment in Dubai is seeking energetic candidates for a customer service role focused on guest engagement and entertainment. Responsibilities include interacting positively with guests, performing in character roles, and managing inquiries efficiently. Ideal candidates should possess strong communication skills and experience in customer service or entertainment. This role offers an opportunity to create memorable experiences for guests in a vibrant environment.

Qualifications

• Ideally with a certificate or diploma in Leisure management or Hospitality/Tourism management.
• Previous experience in entertainment, animation, recreation, or customer service.
• Outgoing and energetic personality.
• Strong communication and interpersonal skills.
• Ability to engage with people of all ages.

Responsibilities

• Ensure engaging interactions with guests aligned with brand promise.
• Handle guest inquiries efficiently and courteously.
• Maintain positive interactions to foster a fun environment.
• Perform in character roles to bring park stories to life.
• Conduct meet and greet sessions with guests.
• Maintain costumes and props in good condition.
• Support the implementation of the park's values.

Skills

Strong communication skills

Interpersonal skills

Outgoing personality

Energetic personality

Ability to engage with people of all ages

Education

Certificate or diploma in Leisure management or Hospitality/Tourism management

Job description

Organization- Grand Hyatt Dubai

Summary

Main Duties and responsibilities:

Customer Service

• Ensure that all interactions with guests are engaging, entertaining, and align with the park's brand promise.
• Handle guest inquiries and feedback in a courteous and efficient manner, ensuring that any issues are resolved satisfactorily.
• Maintain positive interactions with guests and colleagues, fostering a fun and welcoming environment.

Financial

• Maximize productivity through effective time management and multi-tasking.
• Assist in managing resources efficiently to meet the financial goals of the park.
• Embrace new technology and methods to enhance guest experiences and improve productivity.

Operational

• Perform in character roles, bringing the park's stories and themes to life through engaging performances.
• Conduct meet and greet sessions with guests, providing memorable interactions and photo opportunities.
• Be flexible and adapt to different roles and tasks within the entertainment department.
• Maintain costumes and props, ensuring they are clean, organized, and in good condition.
• Assist in the setup and breakdown of entertainment areas and events.
• Ensure all performances and interactions are safe and adhere to park guidelines.

Personnel

• Work closely with other entertainment and guest service staff to ensure a cohesive and enjoyable guest experience.
• Participate in training and development programs to enhance performance skills.
• Adhere to the park's grooming and appearance standards, ensuring a professional and approachable image.

Other Duties

• Follow all park policies on fire, hygiene, health, and safety.
• Report for duty punctually, wearing the correct costume and nametag at all times.
• Maintain a high standard of personal appearance and hygiene.
• Attend and contribute to staff meetings and training sessions.
• Support the implementation of the park's values and culture.
• Undertake any reasonable tasks and secondary duties as assigned by the Team Leader Guest Services or Department Management.

Occasional Duties

• Assist in carrying out inventory of costumes and props.
• Perform other reasonable duties and responsibilities as assigned.

Qualifications

Ideally with a certificate or diploma in Leisure management or Hospitality/Tourism management.

Previous experience in entertainment, animation, recreation, or customer service.

Outgoing and energetic personality

Strong communication and interpersonal skills

Ability to engage with people of all ages