Analyst - Business Intelligence

The First Group; Dubai; On-site; USD 40,000 - 60,000; Full time

Job summary

A leading property developer in Dubai is seeking a skilled professional to manage lead flow and improve conversion processes. The ideal candidate will have a degree in Computer Science and strong analytical skills, with expertise in SQL and CRM systems. This role offers a dynamic work environment with opportunities for growth and development.

Qualifications

• Degree in Computer Science or relevant field required.
• Experience in writing Microsoft SQL queries is essential.
• Experience in Microsoft Dynamics CRM and Power BI is a plus.

Responsibilities

• Manage the flow of leads from CRM into operation teams.
• Gather, validate, and document business requirements for leads.
• Deliver actionable business insights including analysis of large datasets.

Skills

Analytical skills

Problem-solving skills

Communication skills

Attention to detail

Interpersonal skills

Education

Degree in Computer Science or relevant field

Tools

Microsoft SQL

Microsoft Dynamics CRM

Microsoft Power BI

Python

R

Job description

Overview

Headquartered in Dubai, UAE, The First Group is a dynamic, integrated global property developer with a fast-growing portfolio of upscale hotels, residential properties, F&B brands and real estate asset management services. Since our launch in 2005, we have carved a highly successful niche offering unrivalled property investment opportunities in high-growth markets to clients from more than 70 countries worldwide.

We were among the first developers to identify the tremendous potential in providing private investors the opportunity to purchase hotel guestrooms, suites and serviced apartments in our collection of upscale properties located in highly popular locations across Dubai. We back up our success with a list of International Property awards along with strategic partnerships with companies such as Wyndham Hotel group, Millennium Hotels, Emirates Airlines and Jumeirah Hotels and Resorts.

To successful candidates, we offer a diverse progressive corporate working environment with clear growth potential along with award winning sales & marketing tools, a state of the art showroom featuring Dubai’s only virtual helicopter tour and endorsements from a number of international sporting celebrities.

Job Description

• Manage the flow of leads from CRM into the operation teams
• Follow existing processes and help develop new ones aimed at maximizing database monetization
• Gather, validate and document business requirements for leads
• Identify opportunities to improve lead consumption and conversion
• Gather critical information from meetings with various stakeholders and producing useful reports.
• Suggest changes to senior management using analytics to support your recommendations.
• Actively participate in the implementation of approved changes to the lead mix.
• Perform daily, weekly and monthly reviews and analyses of current processes using operational metrics and reports
• Create informative, actionable and repeatable reporting that highlights relevant business trends and opportunities for improvement
• Conduct insightful, ad hoc analyses to investigate ongoing or one-time operational issues
• Deliver actionable business insights including analysis of large and complex datasets
• Work closely with Technology team to ensure business processes align with technology solutions.
• Participate in some systems analysis design sessions as needed

Desired Skill & Expertise

• A degree in Computer Science or relevant field
• Experience in writing Microsoft SQL queries
• Excellent analytical, mathematical, and creative problem-solving skills
• Excellent listening, interpersonal, written, and oral communication skills
• Logical and efficient, with keen attention to detail
• Highly self-motivated and directed
• Ability to effectively prioritize and execute tasks while under pressure
• Experience in Microsoft dynamics CRM is a plus
• Experience in Microsoft Power BI is a plus
• Python or R knowledge is a plus