Airport Manager-BGY

Air Arabia; Dubai; On-site; AED 300,000 - 520,000; Full time

Job summary

Air Arabia seeks an experienced Airport/Station Manager to lead daily station operations, ensuring safety, security and on-time performance in a cost-effective manner.

You will coordinate with Flight Operations, MCC and regional managers, manage SLA adherence with GHAs/GSAs, and supervise recruitment, rosters and performance reporting. Strong English skills and knowledge of DCS are essential.

Qualifications

• Bachelor degree in management, statistics, finance or IT (or equivalent).
• Basic airport safety and security procedures and regulations trainings are a must.
• IATA DG Regulations, Passenger Handling and Ground Operations Procedures trainings/certificates are required.
• Cost Control, Compliance and Quality Assurance trainings add value.
• Proficient in Passenger Handling System and Departure Control System (DCS).
• Very good written and verbal communication skills in English; Arabic may be regional.
• Proficient with Microsoft Office and internet/web search.

Responsibilities

• Acts as focal point in station for Operational and Security functions; ensures timely facilitation and smooth operation per station manuals.
• Communicates current editions of policies, procedures, forms and rates to offices and personnel.
• Coordinates with Flight Operations daily on business plan; briefs/de-briefs, ramp, check-in, safety and security.
• Liaises with Regional Manager Ground Operations, Flight Ops and MCC to manage AOG, delays and service recovery.
• Establishes relationships with local authorities, GHAs, suppliers and vendors to ensure efficiency and sound financial management.
• Partners with Commercial Manager to ensure compliance with civil aviation authority regulations.

Skills

IATA DG Regulations

Ground Operations Procedures

Passenger Handling System

Departure Control System

Microsoft Office

English Proficiency

Education

Bachelor degree in Management/Statistics/Finance/IT or equivalent

Tools

DCS (Departure Control System)

Job description

Job Description:

Job Purpose

To manage, monitor and review Air Arabia daily activities in the respective station ensuring safety, security, on time performance, efficiency, and smooth workflow in line with Company’s policies and regulatory requirements. Also, to establish effective business relations with civil aviation and governmental authorities as well as GHAs and GSAs to facilitate daily operations and achieve best results with least costs.

Key Result Responsibilities

• Acts as the focal point in the respective station for all matters related to Operational and Security functions; ensures timely facilitation and smooth operation of daily activities as per Air Arabia policies and procedures laid down in the stations’ operation manual.
• Ensures current editions/revisions of policies, procedures, manuals, circulars, forms, and rates are all communicated to relative offices and personnel.
• Coordinates with Flight Operations daily on business plan, ensures proper briefings/debriefings, ramp, check-in, safety, security, and other matters are being handled in accordance with operational procedures. Identifies delay reasons and works closely with Management to resolve them.
• Liaises with “Regional Manager Ground Operations”, Flight Operations, and MCC to manage AOG, emergencies, technical delays, disruptions and service recovery.
• Establishes effective relationships with local authorities, GHAs, Suppliers, and Vendors to ensure station’s operations efficiency and sound financial management; protects the financial interest and corporate image of Air Arabia at all times.
• Partners with Commercial Manager to ensure adherence of stations/departments to respective legislations and regulatory requirements of the General/Local Civil Aviation Authority, Security, Immigration, and Customs departments.

Key Result Responsibilities - Continued

• Guides and supports the respective personnel in critical complex situations related to laws and diversions such as coordination for customs and immigration clearance.
• Monitors the GHAs, GSAs, Vendors and Suppliers service level agreements, this includes: performance, payments, meetings, communication, etc. Liaises with Commercial Manager and Head Office on SLA related matters to ensure best benefits; recommends enhancements and changes as necessary.
• Utilizes reports and data analysis to monitor customer service and payments, highlight trends, and identify gaps aiming for improvement. Oversees and monitors the baggage handling system and resolves related or any other customer complaints.
• Supports Quality Assurance/ Safety/Security Departments in the audit checks ensuring adherence of respective staff to corresponding standards and set measures and timely response to statuary requirements and findings.
• Ensures Dangerous Goods related incidents are reported to all local authorities and the headquarters.
• Partners with Head Office to monitor and audit the collections from Excess Baggage, Go Show, Wheelchair, and Seat Sales and other airport revenue generating services; encourages the airport teams to meet/exceed targets and provide excellent services.
• Coordinates with Head Office on various issues such as recruitment, interviews, attendance, leave, disciplinary, investigations, trainings, IDs, uniforms, usernames and passwords, etc.
• Provides Management with comprehensive reporting on station’s overall performance using the approved formats, this includes Flight Handling Reports, Disruption Reports; Incidents/Accidents Reports, and Customer Complaints Reports, etc.

Qualifications (Academic, Training, Languages)

• Bachelor degree in Management/Statistics/Finance/IT or equivalent from a recognized university.
• Basic Airport safety and security procedures and regulations trainings are a must.
• "IATA Dangerous Goods Regulations", “Passenger Handling”, and “Ground Operations Procedures” trainings or certificates are a must for this role.
• Cost Control, Compliance, and Quality Assurance certificates and trainings are an added value.
• Proficient in “Passenger Handling System” and “Departure Control System” (DCS)
• Proficient in Microsoft Office suite, Internet, Web Search.
• Very good written and verbal communication skills, Technical reports writing, presentations, etc.
• Very good in English Language, Arabic Language may be conditional for certain regions.

Work Experience

• 6+ years of relevant working experience in Airlines/Aviation/GHA industry, 4 of which at least in Ground Handling Operations for multi-national mid-sized company.
• Must have a minimum of 3 years of experience as “Airport/Station Manager” leading a team of a station with departure/arrival flights; experience with low cost airline is a plus.
• Very good knowledge in IATA/ Civil Aviation Authorities and Regulatory Bodies’ rules and regulations pertaining to Ground Handling working procedures and operating standards, GHAs, GSAs, etc.
• Expert in one or more of the following: Cargo, Ramp, Dispatch, DGR, and Load Control.
• Strong knowledge, ties and relationships in Aviation Industry and Markets; to build credibility quickly.
• Experienced in monitoring contracts and service level agreements (SLAs).
• Capable of implementing policies, procedures, and manuals in line with standards and regulations.
• Relative commercial background and understanding of P&L accounting.
• Exposure to QA/Safety/Security/Audit procedures and practices .
• Hands on recruitment, schedules, rosters, and shift-pattern manpower allocation.
• Composed, self-confident and focused, committed to efficiency and successful safe results.