Airport Hospitality Sales Manager (Premium Passenger Services)

About the Company:

Hello! Welcome to Plaza Premium Group, we're people passionate about Making Travel Better. We are a global company with team members from all walks of life, together we are #PPGFamily, together we are building a legacy. As industry leaders in innovating global airport hospitality you will work with colleagues from all parts of the world for a truly global experience. You will help and craft services and facilities in over 200 locations in more than 60 international airports across the world. Join our family today. Together, we'll make travel better.

Summary of the Role:

The role reports to the General Manager. The incumbent will define, develop, and execute in-market sales strategies, tactics and action plans for our Premium Passenger Lounge, VIP&Commercial Terminal Passenger Services such as Meet&Greet, Fast Track etc. The key focus of this individual would be to achieve annual revenue and profit targets, develop new accounts, maintain existing accounts, and build strong customer relationships thereby meeting the sales and revenue objectives.

Sales Strategy Development and Execution

• Develop, present and implement comprehensive sales strategies to achieve business revenue goals.
• Identify and target new business opportunities, including corporate accounts, travel agencies, airlines, and other relevant markets.
• Conduct regular sales calls, site inspections, and client meetings to promote our services and facilities.
• Monitor and analyze sales performance, market trends, and competitor activities to adjust sales strategies accordingly.
• Work with the marketing team to develop promotional materials and sales campaigns.
• Negotiate contracts with clients, ensuring favorable terms and conditions.
• Ensure all agreements are compliant with company policies and procedures.
• Prepare regular sales reports and forecasts.
• Analyze sales data to identify trends and opportunities for improvement.

Sales Discipline

• Accurately track and update of sales pipeline and revenue.
• Disciplined approach to account management and tracking of sales calls.
• Regular maintenance of client account information.
• Adherence to all sales procedures and processes.
• Maintain effective control of local sales budget and expenses.

Relationship Management

• Build and maintain strong, long-lasting customer relationships.
• Partner with customers to understand their business needs and objectives to grow both current and new business.
• Liaise with other internal departments to articulate clients needs accurately (e.g. operations, IT, legal, finance, marketing, etc.)

Other Responsibilities

• Serve as a business representative at major industry events, conferences, trade shows, and expositions.
• Full understanding of the Crisis Management Manual and Business Continuity Plan.
• Any other duties as may be assigned by the Management from time to time.

JOB REQUIREMENTS :

• Degree in Marketing, Business Administration or related discipline with a minimum of 5 years experience in Aviation Sales & Commercials.
• Demonstrable experience in a sales role, meeting or exceeding targets.
• Understand the Airport hospitality environment with strong network. Airline, banking & credit card products network will be a definite advantage.
• Ability to make decisive actions, multi-task and work under pressure.
• Strong listening, negotiation and presentation skills, excellent interpersonal and communication skills, ability to present and influence others.
• Team player and able to collaborate across different business functions.