Airbnb Property Manager

Lion Group; Dubai; On-site; AED 60,000 - 80,000; Full time

Job summary

A leading company in Dubai is seeking a Property Manager to oversee a portfolio of Airbnb properties. The role involves managing guest relations, ensuring compliance with local regulations, and maintaining high property standards. Ideal candidates will have experience in the UAE short-term rental market and strong communication skills.

Benefits

Leadership Role

Breadth of Learning Opportunities

Solid Track Record of Performance

Qualifications

• Proven experience in managing short-term rental properties in the UAE market.
• Previous experience as an Airbnb Superhost is highly desirable.

Responsibilities

• Manage a portfolio of Airbnb properties in Dubai, ensuring maintenance and guest satisfaction.
• Handle guest relations, bookings, and compliance with UAE rental laws.
• Monitor property performance and make recommendations for improvement.

Skills

Communication

Problem-Solving

Organizational Skills

Emotional Intelligence

Job description

Lion Group is a holding company for a number of different ventures including :

keey.ae is one of the protfolio companies, having been successful in the UK as keey.co.uk, we have launched in the UAE. Keey helps landlords earn more money on their property with peace of mind.

The Role

You will be responsible for :

• Manage and oversee a portfolio of Airbnb properties in Dubai, ensuring each is properly maintained, well-presented, and meets guest expectations.
• Serve as the first point of contact for landlords, fostering strong relationships and managing their expectations while keeping them informed about property performance.
• Handle all aspects of guest relations, including bookings, communication, check-ins, and addressing concerns or issues that may arise during stays.
• Use your extensive knowledge of UAE short-term rental laws, regulations, and best practices to ensure full compliance with local requirements and Airbnb policies.
• Troubleshoot and resolve issues quickly and effectively, ensuring that both guests and landlords have positive experiences.
• Assist in pricing strategies, promotions, and optimising listings on Airbnb and other short-term rental platforms.
• Maintain a high level of professionalism and emotional intelligence when dealing with both landlords and guests, providing excellent service and managing expectations.
• Ensure properties are consistently maintained to a high standard, coordinating cleaning, maintenance, and other property management services.
• Monitor and report on property performance, including occupancy rates, guest reviews, and financials, and make recommendations for improvement.
• Maintain a strong track record of positive guest reviews, ideally with experience as an Airbnb Superhost.

Ideal Profile

• Proven experience in managing short-term rental properties, particularly within the UAE market.
• Familiarity with Airbnb and other short-term rental platforms, including knowledge of listing management, booking systems, and pricing strategies.
• High emotional intelligence with the ability to navigate complex interpersonal dynamics with both landlords and guests.
• Excellent communication and problem-solving skills, with a customer-centric approach.
• Ability to stay calm and professional in high-pressure situations and resolve issues efficiently.
• Strong organizational skills with the ability to handle multiple tasks and manage time effectively.
• Previous experience as an Airbnb Superhost is highly desirable.
• Knowledge of Dubai's property market and short-term rental regulations is a plus.
• Fluency in English (Arabic or other languages is an advantage).

What's on Offer?

• A role that offers a breadth of learning opportunities
• Leadership Role
• Work in a company with a solid track record of performance

Property Manager • Dubai, United Arab Emirates