Air Logistics Customer Care Specialist

Kuehne+Nagel; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A global logistics company in Dubai is seeking a Customer Care Specialist to ensure customer satisfaction and manage Air Logistics operations. The ideal candidate will have a degree in logistics or a related field, with at least 2 years of experience in freight forwarding. Responsibilities include proactive customer consultation, monitoring shipments, and collaborating with sales teams. This position offers a competitive salary and career development opportunities.

Benefits

Competitive salary

Opportunities for further development

Qualifications

• Minimum 2 years experience in a freight forwarding with a focus on Air Logistics.
• Fluency in English language is required.

Responsibilities

• Proactively advise and consult Customers to ensure satisfaction.
• Monitor Customer Shipments to provide proactive updates and solve problems.
• Include and transfer customer requirements into the KN systems.
• Create and review reports as needed, including performance analysis.

Skills

Analytical skills

Organizational skills

Problem-solving skills

Communication skills

Education

Degree in logistics, supply chain or a similar discipline

Job description

It's more than a job

When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

The Customer Care Specialist is part of our Customer Care Location team, who are responsible for direct interaction with our customers, proactive customer service, problem solving, customer follow up, interaction with our sales colleagues and equally as important, ensuring that our Operational Care Centers (OCC’s) have all of the necessary information to be able to execute on our customer behalf.

The Air Logistics Customer Care Specialist is responsible for ensuring that our customers experience is a positive one each and every time they engage with Kuehne + Nagel.

How you create impact

• Proactively advise and consult Customers to ensure satisfaction.

• Monitoring Customer Shipments to provide proactive updates to customers and to solve problems in anticipation of customer complaints.

• Inclusion and transfer of customer requirements into the KN systems.

• Creating, refining, and reviewing reports as needed, including performance analysis.

• Exchange knowledge with the sales and account management teams.

What we would like you to bring

• Degree in logistics, supply chain or a similar discipline

• Minimum 2 years experience in a freight forwarding with a focus on Air Logistics

• Excellent analytical, organizational and problem solving skills

• Excellent communication with fluency in English language

What's in it for you

We offer an employee-friendly environment for you to develop and grow to become a skilled transportation logistics professional in a challenging and fast-developing company with a competitive salary and opportunities for further development within the Kuehne + Nagel Group. If like us, you put customers at the heart of everything you do, you can expect to be rewarded with a full package of benefits on top of a salary that grows with you as you grow in our business.

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.

Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: [e-mail] with the nature of your request. We will answer your inquiry within 24 hours.