Air Fright Manager

Rhenus Logistics; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading logistics company in the UAE is seeking an Air Freight Manager to oversee their operations team. This role involves managing client relationships, optimizing freight processes, and developing new solutions to enhance service delivery and efficiency. Ideal candidates will have extensive experience in freight forwarding and exceptional communication skills.

Qualifications

• Minimum of 5-8 years' experience in freight forwarding and Air Freight.
• High level of computer literacy.

Responsibilities

• Manage daily operations and liaise with clients proactively.
• Support product development and create customer specific solutions.
• Define pricing strategies and ensure compliance with company policies.

Skills

Conceptual

Analytical

Communication

Time management

People Skills

Ability to work under pressure

Exceptional communication skills (written and verbal)

Job description

To manage the air freight team’s daily operations including allocation of top revenue clients to the team as per their profile for clients shipping requirements and to ensure the development, implementation and enhancement of air freight forwarding operational procedures.

Duties and Responsibilities

• Liaise with client continuously and in a proactive manner regarding our services and products
• Attempt to seek extended business from existing clients and referrals
• Present the company as and when required i.e., company functions, client meetings, etc
• Monitor the daily status reports to clients with current information on all their shipments

Developing the Air Freight Product :

• Support Air Product development of customer specific solutions
• Create Solutions that address the supply chain needs with a focus on increasing efficiencies-reducing lead times and costs on an ongoing basis

Sales support and guidance :

• Align the Air Product objectives / targets (Sales to support / enable the Air Freight business line targets)
• Act as a Product expert in front of customers, guide / empowering the sales team to effectively match the right business solutions with the ideal destinations

Pricing and tenders :

• Define pricing approach in line with global strategy, accountable for the RFQ pricing, for the spot pricing above the defined threshold as well as for aligning the local pricing with the regional pricing desk and supporting the local pricing activities if required

Procurement :

• Responsible for Air strategy implementation as well as accountable for procurement in the gateway
• Responsible for identifying procurement leverage across UAE and supporting procurement within the Areas, for relationship management with preferred partners

Operations :

• Accountable for the regional gateways and therefore the increase in consolidation and de-consolidation, optimization of net achieved costs as well as operations quality in line with the service promise towards customers
• Guides the team on System usage and plans the training needs
• Responsible for the teams’ compliance with company’s compliance policies
• Responsible for developing relations with overseas offices
• Develops methods to achieve business objectives at the optimum return on investment level for the company
• Regular service calls / visits to existing customers, as per the agreed KPI‘s
• Develop and provide clients according to the monthly / quarterly KPI’s
• Sending all jobs reports to management at the end of every month

Knowledge & Experience

• High level of computer literacy
• Minimum of 5-8 years’ experience in freight forwarding and Air Freight

Skills

• Conceptual, analytical, numeracy
• Query Resolution
• Communication
• Time management
• People Skills
• Ability to work under pressure
• Exceptional communication skills (written and verbal)