Air Cargo Customer Service Executive

Apt Resources | Recruitment Specialists; Ras Al Khaimah; On-site; AED 51,000 - 61,000; Full time

Job summary

Apt Resources is seeking a dedicated Cargo Service Executive to join our air cargo customer service operations in Abu Dhabi. The role involves handling customer interactions, supporting cargo operations, and ensuring smooth coordination with clients, internal teams, and airline partners.

Fluency in English is mandatory, with 1-3 years in customer service or call center roles. Experience in air cargo or logistics is preferred. AED 5,000 monthly, UAE-based candidates only.

Qualifications

• Fluent English is mandatory.

Responsibilities

• Handle inbound and outbound customer service calls related to air cargo operations.
• Provide accurate information on shipment status, bookings, schedules, and documentation.
• Coordinate with operations, airline partners, and logistics teams.
• Resolve customer queries and complaints in a timely and professional manner.
• Maintain accurate records of customer interactions in internal systems.
• Ensure adherence to operational procedures and service standards.
• Support shift-based operational requirements.

Skills

Fluency in English

Communication skills

Customer handling

Shift-based work

Problem-solving

Attention to detail

CRM familiarity

Organizational skills

Cargo/airline systems

Tools

CRM systems

Cargo/airline systems

Job description

Apt Resources is seeking a dedicated Cargo Service Executive to join our air cargo customer service operations in Abu Dhabi. The role involves handling customer interactions, supporting cargo operations, and ensuring smooth coordination with clients, internal teams, and airline partners.

Fluency in English is mandatory, with 1-3 years in customer service or call center roles. Experience in air cargo or logistics is preferred. AED 5,000 monthly, UAE-based candidates only.