AI SME (Subject Matter Expert)

MaxAccelerate; United Arab Emirates; À distance; AED 450 000 - 750 000; Plein temps

Résumé du poste

MaxAccelerate AI Labs is seeking an AI SME to lead the design, prototyping and deployment of enterprise AI agent systems. The role is hands-on and involves building production-ready automations that integrate with CRM and business systems.

The candidate will architect multi-agent workflows, select models, ensure governance and deliver modular AI solutions for scalable deployment across client environments. Strong systems thinking is essential.

Qualifications

• 12–24 months hands-on experience building AI agents or automation systems.
• Proven working prototype examples of AI agents and deployments.
• Strong systems-thinking and architecture mindset.
• Comfortable operating in a fast-moving innovation environment.
• Commercial awareness and ability to translate technical solutions into business outcomes.

Responsabilités

• Designing and deploying enterprise-grade AI agent systems
• Building working prototypes and production-ready AI automations
• Selecting and implementing best-in-class AI models and frameworks
• Architecting multi-agent workflows
• Integrating AI into CRM and business systems
• Supporting the creation of modular AI solutions for repeatable deployment
• This role is hands-on and not management-only; active building is expected

Connaissances

Multi-agent systems

Tool calling

RAG

Memory systems

Vector databases

Workflow orchestration

LLM ecosystems

CRM integrations

REST APIs

OAuth

Webhooks

Automation tools

Outils

OpenAI ecosystem

Anthropic Claude

Google Gemini

Azure OpenAI

Llama / Mistral

Pinecone / Weaviate / Chroma

Make / Zapier / n8n

Description du poste

MaxAccelerate AI Labs Division
Location: UAE / Europe / Remote (Flexible)
Reports to: Group CEO / Head of Innovation

About MaxAccelerate AI Labs

MaxAccelerate AI Labs is the innovation division of MaxAccelerate Technology Group, focused on designing and deploying next-generation AI automation ecosystems for enterprise clients.

We are building intelligent AI Agents that integrate across CRM platforms such as Salesforce, Microsoft Dynamics, HubSpot and Zoho — transforming Sales, Recruitment, Customer Service and Executive Intelligence operations.

Our objective is to build a catalogue of production-ready AI solutions and an AI Academy for enterprise deployment.

We are now seeking an AI Subject Matter Expert (SME) to lead technical architecture, prototyping and deployment of AI agent systems.

The Role

This is a hands-on technical role. You will be responsible for:

• Designing and deploying enterprise-grade AI agent systems
• Building working prototypes and production-ready AI automations
• Selecting and implementing best-in-class AI models and frameworks
• Architecting multi-agent workflows
• Integrating AI into CRM and business systems
• Supporting the creation of modular AI solutions for repeatable deployment

This is not a management-only role. We are looking for someone who actively builds.

Key Responsibilities

AI Agent Design & Deployment

Design, build and optimise:

• AI Sales Agents (SDR automation, lead qualification, CRM updates)
• AI Customer Service Agents (ticket triage, response drafting, sentiment analysis)
• AI Recruitment Agents (CV screening, candidate scoring, AI interviewers)
• AI Executive Insight Agents (KPI summaries, reporting automation)

Experience required in:

• Multi-agent systems
• Tool / function calling
• Retrieval-Augmented Generation (RAG)
• Memory systems and vector databases
• Workflow orchestration for AI agents

LLM & Model Experience

Hands-on experience with:

• OpenAI ecosystem (production or prototype deployments)
• Anthropic Claude
• Google Gemini
• Azure OpenAI
• Open-source LLMs (Llama, Mistral or similar)
• Structured outputs and guardrails
• Model selection based on use case, latency and cost

CRM & System Integrations

Experience integrating AI systems with:

• Salesforce (preferred but not essential)
• Microsoft Dynamics
• HubSpot
• Zoho

Understanding of:

• REST APIs
• OAuth authentication
• Webhooks
• Automation tools (Make, Zapier, n8n or similar)

Salesforce CRM experience is preferred but not essential.

AI Data & Knowledge Architecture

Experience with:

• Vector databases (Pinecone, Weaviate, Chroma or similar)
• Knowledge retrieval systems
• Semantic data structuring
• Business data modelling for AI use cases

Conversational & Voice AI

Experience with:

• Conversational AI frameworks
• AI voice agents
• Speech-to-text and text-to-speech systems
• Telephony or real-time AI integrations

Governance & Responsible AI

Knowledge of:

• Data governance principles
• Prompt injection mitigation
• AI monitoring and evaluation
• Responsible AI deployment

Candidate Requirements

• 12–24 months hands-on experience building AI agents or AI automation systems
• Proven working prototype examples of AI agents already built and deployed (must be able to demonstrate)
• Strong systems-thinking and architecture mindset
• Comfortable operating in a fast-moving innovation environment
• Commercial awareness and ability to translate technical solutions into business outcomes

This role is suited to a builder who has already created real AI agents and wants to scale that experience into enterprise-grade deployments.

What You Will Help Build

• A full AI Agent Ecosystem
• A catalogue of modular AI automation solutions
• Enterprise-ready AI deployment frameworks
• AI training and enablement programmes