AI Product & Process Leader — Brokerage Operations

Boundless; Dubai; On-site; AED 300,000 - 420,000; Full time

Job summary

Boundless seeks an experienced product leader to own AI product discovery, prioritisation and delivery within a CFD/FX brokerage context. You will translate business challenges into automated, value-driven solutions, coordinating across engineering, data, security and compliance teams to move initiatives from business case to measurable benefit realisation.

You will develop requirements, user journeys and acceptance criteria while driving adoption, documenting benefits and ensuring governance.

Qualifications

• 6+ years in product management, business analysis, process improvement or digital transformation with tech-enabled change from discovery to adoption.
• At least 2 years delivering AI, automation or data products with measurable business outcomes.
• Experience in CFD or FX brokerage, securities, payments or related financial services environment.
• Ability to define requirements for LLM applications, workflow automation, APIs and data products without over-reliance on engineers.
• Strong skills in process mapping, prioritisation, requirements writing, UAT, change management and stakeholder management.
• Ability to interpret operational data using SQL, BI tools or advanced spreadsheets and communicate recommendations clearly.

Responsibilities

• Own discovery, prioritisation and delivery of AI products and process improvements across the brokerage.
• Map workflows across onboarding, KYC, payments, client support, sales and reporting; identify delays and risks.
• Build and maintain a prioritised AI and automation backlog with value assessment and risk.
• Develop business cases with baseline metrics and costs; agree on benefits with Finance and process owners.
• Write product requirements, user journeys, process maps, user stories and acceptance criteria.
• Coordinate engineering, data, security, compliance and stakeholders through design, development and testing.
• Define human review and fallback requirements for sensitive outputs and trading-related actions.
• Lead adoption activities: launch readiness, training, and post-launch support.
• Monitor adoption, outcomes and cost savings; report progress to senior leadership.

Skills

Product management

Business analysis

Process improvement

Data-driven decision making

Education

Bachelor's degree in Business, Engineering or related

Tools

SQL

BI tools

UAT

Job description

Boundless seeks an experienced product leader to own AI product discovery, prioritisation and delivery within a CFD/FX brokerage context. You will translate business challenges into automated, value-driven solutions, coordinating across engineering, data, security and compliance teams to move initiatives from business case to measurable benefit realisation.

You will develop requirements, user journeys and acceptance criteria while driving adoption, documenting benefits and ensuring governance.