Agent, Reservations

Aldhafra Resort, Vignette Collection, by IHG; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A family-friendly desert resort is seeking a Reservations Agent to provide courteous, prompt, and efficient service to guests. The ideal candidate will have experience in hospitality, excellent English communication skills, and the ability to work in a fast-paced environment. This is an opportunity to grow your career in a warm and supportive setting.

Qualifications

• High school diploma or equivalent qualification required.
• Excellent English communication skills in spoken and written are a must.
• Ability to work in a fast-paced environment and remain calm under pressure.
• Flexibility to work evenings, weekends, and holidays.
• Previous experience in the hospitality industry is preferable.

Responsibilities

• Provide courteous, prompt, and efficient reservations service to guests.

Skills

English communication skills

Flexibility

Ability to work in a fast-paced environment

Education

High school diploma or equivalent

Bachelor’s degree in hospitality management

Tools

Microsoft Office

PMS (Opera)

Job description

About Us

Aldhafra Resort, a serene desert retreat, is nestled on the edge of the Rub’ al Khali, the world’s largest uninterrupted sand desert, just a short distance from the heart of Abu Dhabi. Blending the natural beauty of the desert with warm hospitality, the resort offers a welcoming escape for families, couples, and adventure seekers alike. With comfortable accommodations, a variety of dining options, and engaging activities, Aldhafra Resort provides a relaxing and memorable experience in a truly unique setting.

As part of Aldar Hospitality and brought to life by the vision of Aldar Group, Aldhafra Resort reflects a commitment to creating meaningful destinations. Thoughtfully designed with sustainability and cultural authenticity in mind, the resort embraces the charm of the desert while ensuring a comfortable and enjoyable stay for guests of all ages. With Aldar Hospitality’s dedication to exceptional service, Aldhafra Resort is an ideal getaway for those looking to unwind, explore, and connect with nature.

About the Job

We are currently seeking a Reservations Agent to provide courteous, prompt, and efficient reservations service to the guests.

About You

• High school diploma or equivalent qualification. A bachelor’s degree in hospitality management will be an asset
• Excellent English communication skills in spoken and written are a must
• Ability to work in a fast-paced environment and remain calm under pressure.
• Flexibility to work evenings, weekends, and holidays.
• Previous experience in the hospitality industry
• Proficient in Microsoft Office and PMS (Opera- preferred)

Shape Your Career with Aldhafra Resort

Join the team at Aldhafra Resort, a welcoming, family-friendly destination in the heart of the desert. Be part of creating memorable experiences for our guests while growing your career in a warm and supportive environment.

Equal Opportunity Statement

Aldar is an equal opportunity employer. We celebrate all forms of diversity and remain committed to creating an inclusive and accessible environment for all applicants and employees. We will ensure that all candidates are provided reasonable accommodations to participate in the job application process, be considered for a range of critical job functions and receive other benefits and privileges of employment, ensuring equitable opportunities and accessibility for all. Please contact us to request accommodation. Your data will be treated confidentially.