Agent, Front Office

KERZNER INTERNATIONAL LIMITED; Dubai; On-site; AED 30,000 - 60,000; Full time

Job summary

Join an iconic entertainment destination as a Front Office Agent, where your customer service skills will shine. This role is pivotal in ensuring seamless check-ins and check-outs, while also providing personalized attention to guests' needs. If you have a passion for hospitality and a knack for communication, this is your chance to be part of a creative and warm-hearted team dedicated to delivering unforgettable experiences. Embrace the opportunity to grow in a dynamic environment that values innovation and guest satisfaction, making every moment memorable.

Qualifications

• Bachelor's degree in Hospitality Management or equivalent experience.
• Minimum 2 years in Front Office or Guest Service roles.

Responsibilities

• Provide efficient solutions and services to guests at check-in and check-out.
• Assist guests with personalized service throughout their stay.

Skills

Customer Service

Attention to Detail

Communication Skills

Multilingual (Russian, Arabic, Chinese, French, German)

Education

Bachelor's Degree in Hospitality Management

Tools

Hotel Reservations Systems (Opera)

Job description

About The Role
Are you a customer service superstar? Do you enjoy working with attention to detail in a fast-moving environment? The Front Office Agent will be providing efficient solutions and services to all guests, offering information, and giving particular attention to all guests' special requirements. The priority of this role will be to ensure all check-ins and check-outs run smoothly and that all cashiering transactions are processed promptly and correctly both during the day and night. Also, offering more personalized service by assisting the guests with their requests throughout their stay.

About You
If you have a bachelor's degree in Hospitality Management or either Front Office experience with a minimum of 2 years and worked as a Receptionist, Agent in Front Office, or Guest Service Agent in a similar position within the luxury property. Familiar with hotel reservations systems such as Opera or similar. A successful applicant must demonstrate a true passion for service delivery and have excellent communication skills. Due to guest demographics, being able to converse in Russian, Arabic, Chinese, French, or German is advantageous.

Atlantis Dubai is an iconic entertainment destination comprised of two world-class resorts; Atlantis, The Palm and Atlantis, The Royal; offering an unbeatable opportunity for you to grow and develop in your career. Join a team that is adventurous, creative, warm-hearted, and extroverted. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.